Support Specialist

Vaga não está no LinkedIn

🕒 Ontem

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Magic, Inc

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤝 B2B

⚡ Produtividade

B2B • Productivity

assistentes executivos + AI

Descrição

• Own a portfolio of client-assistant relationships. Know their goals, their workflows, and the health of their pairing. • Respond to client inquiries with urgency. Read the ticket, then pick up the phone. Lead with empathy, probe deeply to understand the full picture, and take action. • Run onboarding sessions for new clients and their assistants. Facilitate introduction calls when a client is being matched with a replacement assistant or adding a new assistant to their team. • Conduct 30-day success check-ins and recurring follow-ups. Identify risks to satisfaction or retention early and act on them before the client has to ask. • Gather and relay client feedback to identify opportunities for service improvements, process changes, or account expansion.

🎯 Requisitos

• Proven client-facing experience handling escalations, retention conversations, and account ownership • Ability to reliably work US timezone hours (10 PM to 7 AM PHT) on a fully remote schedule without supervision • Comfort managing 50+ client-assistant relationships while handling a daily volume of tickets • Willingness to commit to 4 weeks of intensive training, including assessments, mock calls, and live client interactions • Fluent written and verbal English

🏖️ Benefícios

• Training Reality • Your first 4 weeks are split into two phases: • Product and Skills Training: You will learn the full client lifecycle, Magic's internal processes, and tools. This includes active call listening and shadowing with experienced Client Experience Specialists. • Immersion Training: You handle live tickets, onboarding sessions, and client interactions with supervision. KPIs like response time, resolution quality, and documentation accuracy are measured from day one. • Schedule: Monday to Friday, 10 PM to 7 AM PHT • Zero absences allowed (medical emergencies only, with documentation) • You must score 80% or higher on daily assessments, mock calls, and immersion KPIs to continue • Training requires full focus, consistent attendance, professionalism, and proactive engagement • Fully remote, work from your preferred location • Salary: Php 32,000 to 38,000 per month