Customer Service, Dispatcher

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MultiplyMii

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2019

🎯 Recrutamento

🤝 B2B

Recruitment • B2B

MultiplyMii é um serviço de recrutamento e contratação remota que conecta empresas em crescimento com profissionais filipinos experientes em posições remotas, como marketing, operações, contabilidade/finanças, suporte ao cliente, SEO, e-commerce e gestão administrativa/projetos. A empresa oferece suporte completo no processo de contratação, incluindo planejamento de funções, sourcing, triagem e pré-seleção de candidatos, suporte estruturado para integração e orientação de longo prazo para contratações. A MultiplyMii também publica guias salariais, modelos de descrição de cargos, histórias de sucesso e oferece opções de contratação mais rápidas (Talent Overflow) e workshops estratégicos para ajudar as empresas a formarem equipes remotas eficientes e de alto desempenho nas Filipinas.

Descrição

• Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily. • Obtain and upload before-and-after photos for junk removal jobs via Odoo (email ticketing system). • Update job details, completion statuses, and supporting documentation in Docket (and eventually in our custom internal system). • Monitor and manage assigned tickets tagged as “confirmation required,” ensuring timely follow-up and resolution. • Communicate clearly and professionally with vendors and customers to gather missing information or clarify job details. • Support miscellaneous vendor-related tasks as needed, such as onboarding vendors to new systems, collecting rate sheets, and maintaining tracking spreadsheets. • Escalate any issues or incomplete confirmations to the Operations Director or relevant internal contacts. • Identify, qualify and negotiate with vendors for Junk Removal and Dumpster Rental jobs

🎯 Requisitos

• Excellent verbal and written English communication skills — neutral, clear, and professional tone is essential • Strong attention to detail and data accuracy • Ability to multitask and manage daily call and email volumes efficiently • Experience in customer service, vendor coordination, or administrative support • Comfortable working in a fast-paced, operations-driven environment • Reliable internet connection and a computer with a quality microphone and noise-canceling headset • Ability to handle escalations or resolve minor vendor issues independently • Experience communicating with customers and vendors. • Experience negotiating rates. • Experience in dispatching, field service coordination, or logistics (Nice-to-Have) • Familiarity with RingCentral or other CRM/ticketing tools (Nice-to-Have)

🏖️ Benefícios

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Paid Service Incentive Leave (SIL) • Paid Philippines Holidays • Free Learning and Development Programs