Strategic Customer Success Manager – MarTech / AdTech

🕒 Julho 7

🏄 California, Colorado, +17 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $143.500 - $180.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Branch

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2014

💼 Consultoria

📣 Marketing

🔌 API

💰 $282.000.000 Series F em 2022-02

Consulting • Marketing • API

Na Branch, estamos transformando a maneira como marcas e usuários interagem através das plataformas digitais. Nossas soluções de marketing móvel e deep linking são confiáveis para oferecer experiências integradas que aumentam o ROI, reduzem gastos desnecessários e eliminam a atribuição isolada. Ao integrar a tecnologia Branch em canais de marketing essenciais, incluindo aplicativos, web, e-mail, mídias sociais, busca e anúncios pagos, marcas líderes estão obtendo conversões de maior valor como nunca antes.

Descrição

• Own the full customer lifecycle for a focused portfolio of global, strategic accounts • Embed as a trusted advisor across decentralized buying centers • Act as the “quarterback” for a global virtual account team • Design and scale AI-powered customer programs • Drive adoption and consumption growth • Own expansion and upsell motions directly on retention-focused accounts • Lead strategic success planning, QBRs, and EBRs tailored to each regional buying center • Guide high-stakes consolidation and “build vs. buy” evaluations • Navigate complex commercial and governance realities • Build compelling demonstrations, executive presentations, and business value documents • Serve as the vital link between customers and Branch

🎯 Requisitos

• 6+ years of experience in Customer Success or strategic Account Management • 2+ years of experience in the AdTech / MarTech space preferable • Comfort engaging and influencing senior stakeholders • Demonstrated experience as an AI Champion • Strong business acumen • A track record of orchestrating matrixed, cross-functional teams • Experience supporting customers on cloud-based SaaS platforms • Excellent client management, written, and verbal communication skills • Comfort pulling and interpreting aggregate-level data • A self-starter, entrepreneurial mindset and fluency with CRM and productivity tools

🏖️ Benefícios

• Health and wellness programs • Paid time off • Retirement planning options