Senior Director, Service Center Technology

🕒 Julho 17

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bswift

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

🛡️ Seguros

💰 $51.000.000 Private Equity Round em 2014-04

Healthcare • Consulting • Insurance

A bswift é um provedor líder de soluções para administração de benefícios, oferecendo um conjunto abrangente de tecnologia e serviços para ajudar empregadores e seus funcionários a maximizar seus benefícios de saúde e bem-estar. Ao aproveitar a mais recente tecnologia e estratégias de engajamento personalizadas, a bswift melhora os resultados de saúde e a satisfação dos funcionários. A empresa é reconhecida por seu uso inovador de IA para facilitar o registro contínuo de benefícios e melhorar o atendimento ao cliente. Recentemente, a bswift expandiu suas capacidades por meio de aquisições estratégicas, solidificando ainda mais sua posição como um parceiro confiável para empresas que buscam melhorar seus programas de benefícios aos funcionários.

Descrição

• Own the platforms and outcomes that power the bswift Service Center experience. • Lead the growth of our intelligent virtual agent (IVA) capabilities. • Drive hands-on development and administration of our contact center platform. • Provide oversight of the broader portfolio of Service Center technologies. • Manage interaction routing, IVR workflows, integrations, and platform health. • Support Annual Enrollment readiness and serve as the primary technical resource for complex challenges. • Provide oversight across the portfolio of Service Center technologies, spanning agent enablement platforms, customer engagement channels, and experience measurement and analytics tools. • Lead enhancements, integrations, and implementations across the portfolio.

🎯 Requisitos

• Bachelor's degree or equivalent experience • 5+ years supporting or managing contact center technology platforms • Hands-on NICE inContact (CXone) development and administration • Hands-on experience with Cognigy or a comparable IVA / conversational AI platform • Proven people leadership of technical teams • Ability to translate business requirements into scalable technical solutions • Ability to operate both strategically and hands-on • Strong analytical, troubleshooting, communication, and stakeholder management skills.

🏖️ Benefícios

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. • Remote first, Office friendly environment! No time to commute? No problem! • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.