Senior Pricing and Packing Manager

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Calabrio, Inc.

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2007

🏢 Corporativo

☁️ SaaS

🤖 Inteligência Artificial

Enterprise • SaaS • Artificial Intelligence

A Calabrio, Inc. é uma fornecedora de soluções para gestão do engajamento da força de trabalho (WEM), oferecendo um conjunto totalmente integrado baseado em nuvem, conhecido como Calabrio ONE. A empresa foca em otimizar contact centers combinando ferramentas para gestão da força de trabalho, gestão da qualidade, gravação de chamadas, análises e insights impulsionados por IA para aumentar o desempenho e o engajamento do cliente. O Calabrio ONE é projetado para capacitar os agentes por meio de agendamento e previsões automatizados, ao mesmo tempo em que aprimora as experiências dos clientes com treinamentos personalizados e insights de desempenho. A plataforma é utilizada em uma variedade de indústrias, ajudando a construir confiança na marca e melhorar a inteligência de negócios com suas soluções analíticas alimentadas por IA.

Descrição

• Design and own the go-forward pricing and packaging architecture across all products • Build a unified good/better/best tier structure — simple to explain, compare, and buy • Own the AI monetization model — evaluate and recommend credits, consumption, outcome-based, or hybrid structures • Ensure AI capabilities are bundled into tiers to drive adoption, not blocked behind add-on charges • Lead SKU rationalization — reduce complexity across the combined portfolio • Develop value-based pricing grounded in customer ROI, competitive benchmarking, and willingness-to-pay analysis • Build financial models to quantify the revenue and margin impact of pricing changes and tier restructures • Manage real-time discount recommendation tooling in CRM for pre-approved deal structures • Enable sellers with pricing collateral, AI value narrative, competitive positioning, and ROI tools • Partner with Product, Marketing, Finance, and Sales Ops to operationalize all commercial model changes • Own pricing and packaging strategy across the full Verint portfolio — including AI monetization models, tier design, and SKU rationalization • Lead end-to-end execution from business case through to field enablement, working across Product, Sales, Marketing, and Finance to ensure every pricing change lands and performs

🎯 Requisitos

• Bachelor's degree or equivalent relevant experience required • MBA preferred — not required for candidates with a strong commercial track record • 8+ years in Pricing, Product Marketing, Product Management, or Strategy — B2B SaaS focus • 3+ years building AI pricing models and packaging frameworks for multi-product portfolios • Proven track record of pricing changes that drove measurable revenue growth • Experience monetizing AI, platform, or consumption-based products strongly preferred • Contact center, WFM, or CX software domain knowledge highly preferred

🏖️ Benefícios

• Global team recognized for their passion and innovation • Innovative product culture and project exposure • Training and development from industry-leading experts • Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more • We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $120,000.