Customer Success Manager

🕒 Março 31

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Canals

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

Artificial Intelligence • Enterprise • Distribution

Canals é uma ferramenta impulsionada por IA projetada para aprimorar a eficiência na distribuição e no processamento de pedidos para as equipes de vendas, contabilidade e compras. Ela automatiza tarefas como a entrada de pedidos de venda e o processamento de faturas, transformando e-mails de clientes em cotações e pedidos acionáveis sem a necessidade de modelos. Canals é desenvolvida especificamente para diversos verticais de distribuição, incluindo setores elétricos, hidráulicos, HVAC e industriais, ajudando as equipes a economizar tempo e aumentar a precisão em seus fluxos de trabalho. À medida que os usuários interagem com a plataforma, a IA continua a melhorar seu desempenho e a se adaptar às necessidades específicas do negócio, garantindo um melhor serviço para clientes e fornecedores.

Descrição

• Own a portfolio of customer relationships, driving adoption, retention, and renewals. • Lead onboarding and customer training sessions to ensure quick, confident rollout across teams. • Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks. • Partner with Product and Engineering to surface customer insights and resolve issues efficiently. • Facilitate regular business reviews to demonstrate ROI and align on future goals. • Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow. • Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.

🎯 Requisitos

• Typically, 5-8 years in Customer Success for a B2B SaaS product. • Experience working in an early-stage startup and building playbooks, processes, or systems from scratch. • Demonstrated success driving product adoption, utilization and training end users. • Proven experience owning renewals and driving retention across a book of business. • Comfortable navigating ambiguity and taking initiative to create clarity and structure. • Strong communication and relationship-building skills across all levels of an organization. • Comfortable explaining technical concepts to non-technical audiences. • Organized, analytical, and proactive — you spot risks early and act quickly. • Experience supporting B2B or enterprise customers preferred.

🏖️ Benefícios

• Real-world impact: your work improves global supply chains, saving customers time and reducing waste. • Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably. • Culture of ownership: moving fast while putting quality first. • Remote-first, flexible work environment across North and South America. • Stellar product-market fit with tons of customer love. • All star team with diverse backgrounds to collaborate with and learn from.