Client Success Manager

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Ricochet360

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

O Ricochet360 é um sistema telefônico baseado em nuvem tudo-em-um, CRM e plataforma de automação de marketing projetada para melhorar as vendas e o engajamento com os clientes. Seus recursos incluem um sistema telefônico Progressivo e Preditivo, ferramentas de gestão de leads, capacidades de automação de marketing e soluções para impedir que chamadas sejam marcadas como spam. O Ricochet360 visa melhorar a eficiência da comunicação e aumentar as taxas de conversão para empresas de diversos setores.

Descrição

• Serve as the main point of contact for portfolio clients • Monitor clients’ health, detect risks and proactively address concerns • Provide an excellent onboarding experience to new customers • Communicate with client and internal stakeholders • Identify and manage project work structure, tasks, deliverables, milestones, and dependencies • Interface with clients and the business team to determine solutions to problems • Create, manage and organize project documentation • Ensure that all project work is reviewed and meets quality & accuracy requirements • Analyze project success vs. challenges to improve on processes to make each new project more successful than the last • Think outside the box! Identify workarounds to achieve our goals

🎯 Requisitos

• Strong analytical and problem-solving skills • 3-4 years of experience in technical support/troubleshooting • A commanding desire to learn and succeed in technology • Excellent written and verbal communication skills (English) • Ability to work in a team and autonomously • Great interpersonal relations • Creativity and innovation is a key success factor • Knowledge of any of the following industry sectors is a plus: insurance, mortgage, banking, for-profit education, solar, technology • Scrum experience a plus • Full-stack engineering is a huge plus • College degree in Computer Science, Information Systems, or equivalent preferred