Manager, Professional Training Services

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $89.000 - $127.200 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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Cardinal Health

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1971

📦 Logística

🏭 Manufatura

🏥 Saúde

💰 $78.000.000 Post-IPO Debt em 2006-08

Logistics • Manufacturing • Healthcare

A Cardinal Health é uma empresa global de serviços e produtos de saúde. Ela fornece uma ampla gama de serviços de saúde, incluindo distribuição de suprimentos médicos, distribuição farmacêutica e soluções logísticas para várias instalações de saúde, como hospitais, centros de saúde comunitários e centros cirúrgicos ambulatoriais. Além disso, a Cardinal Health oferece uma variedade de produtos médicos e serviços farmacêuticos. A empresa também foca em soluções inovadoras para melhorar a prestação de serviços de saúde, através de serviços como suporte ao paciente, gestão de farmácias e soluções de terapias avançadas. A Cardinal Health está comprometida em apoiar os provedores de saúde na entrega de cuidados de qualidade aos pacientes enquanto otimiza a eficiência operacional.

Descrição

• Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle. • Develop and execute strategic training plans aligned with implementation milestones, deployment schedules, and customer readiness objectives. • Lead training-related project meetings and communicate training responsibilities, timelines, risks, and expectations to stakeholders. • Identify training requirements and readiness needs with project and customer leaders. • Forecast training resource requirements and develop staffing plans for concurrent customer deployments. • Manage and coordinate third-party training resources for onsite training execution. • Provide oversight, coaching, and performance feedback to contracted training resources. • Identify implementation training risks and develop mitigation strategies. • Prepare end users for new workflows, processes, and technology adoption. • Manage and execute customer onboarding and training programs, including onsite instruction, hands-on learning, and virtual instructor-led training. • Develop training approaches supporting employee readiness, user adoption, and operational success. • Ensure consistent training execution across customer sites and deployment locations. • Support go-live readiness and provide onsite implementation support as needed. • Implement learning strategies, methodologies, and tools promoting knowledge transfer and end-user competency. • Assess current-state and future-state workflows and incorporate findings into training plans. • Analyze training effectiveness and customer feedback to identify improvements and learning gaps. • Apply adult learning principles, instructional design methodologies, and learning technologies. • Evaluate and enhance training processes, tools, and best practices. • Collaborate with Project Management, Customer Success, Product Management, customer stakeholders, subject matter experts, and external partners. • Support beta testing, product validation, documentation reviews, and training readiness initiatives. • Share lessons learned and implementation insights to drive continuous improvement. • Contribute to scalable training processes supporting WaveMark's enterprise customer growth.

🎯 Requisitos

• Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or a related field, or equivalent experience preferred. • 8+ years of experience, preferred • Experience leading customer training, implementation, onboarding, or change management initiatives preferred. • Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously preferred. • Strong facilitation, presentation, and stakeholder management skills preferred. • Experience delivering both onsite and virtual instructor-led training programs preferred. • Strong problem-solving, organizational, and communication skills preferred. • Proven ability to collaborate effectively across cross-functional teams and customer organizations preferred. • Experience supporting enterprise or multi-site technology implementations preferred. • Healthcare technology, healthcare operations, or clinical workflow experience preferred. • Knowledge of adult learning principles, instructional design methodologies, and learning technologies preferred. • Experience managing external vendors, contractors, or third-party training resources preferred. • Experience supporting organizational change management and user adoption initiatives preferred. • Ability to travel 75% to customer sites (hospitals and healthcare systems). • Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

🏖️ Benefícios

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Bonus eligible

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