Customer Success Manager

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Cloverleaf

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A Cloverleaf é uma empresa focada em construir equipes de sucesso através do Coaching Automatizado™. Fundada em 2017, a Cloverleaf oferece uma plataforma que disponibiliza insights de coaching personalizados diretamente no seu e-mail, calendário e aplicativos de mensagens. A empresa valoriza a persistência otimista, a curiosidade por crescimento e a autenticidade como colegas de equipe. As soluções da Cloverleaf são projetadas para ajudar as pessoas a entenderem a si mesmas e seus colegas, promovendo relacionamentos autênticos e melhorando a dinâmica de equipe. Desde sua criação, a empresa tem experimentado um crescimento significativo, com o objetivo de criar culturas inclusivas que aumentem a produtividade e satisfação no trabalho.

Descrição

• Empower organizations to unleash the full potential of their people through a seamless, tech-enabled onboarding experience that blends human connection, smart automation, and measurable impact. • Own a diverse book of business across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle • Build deep, multi-threaded relationships with HR leaders, L&D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges • Act as a strategic consultant who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies • Develop and execute tailored success plans anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more • Drive land-and-expand growth within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives • Collaborate cross-functionally with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap

🎯 Requisitos

• 3–5 years of experience in Customer Success, Account Management, or a strategic client-facing role within B2B SaaS • Demonstrated ability to manage and grow a portfolio of accounts with a land-and-expand approach owning renewals, identifying expansion opportunities, and driving revenue growth • Track record operating as a strategic partner with strong consultative and strategic thinking skills, with the ability to understand a customer’s business landscape and influence stakeholders at all levels • Outstanding written and verbal communication skills, with a confident customer-facing presence in business reviews, executive conversations, and cross-functional sessions • Ability to interpret and act on customer health data, usage analytics, and AI-driven insights (e.g., predictive churn signals, engagement scoring) to drive proactive account strategies • Experience guiding customers through organizational change, including stakeholder alignment, user adoption strategies, and embedding new tools into established workflows • Comfort operating in a fast-paced startup environment where resourcefulness, adaptability, and ownership are essential

🏖️ Benefícios

• Flexible PTO and work schedule - with a minimum of 2 full weeks off per year • Company paid full benefits, including medical, dental, vision, life insurance, and more! • Recognition rewards and monthly stipend for wellness, technology, pet care, or student loans • Macbook and home-office set-up stipend • 401k benefits including a match with immediate vesting