Customer Success Manager

🕒 Abril 20

🌾 Nebraska – Remoto

🌾 Nebraska – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Remarcable

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

📦 Logística

🏭 Manufatura

🏗️ Construção

Logistics • Manufacturing • Construction

Remarcable é um software de gestão de materiais de construção que unifica a compra de materiais, o gerenciamento de ferramentas e as operações de campo em uma plataforma integrada. Ele fornece visibilidade em tempo real aos empreiteiros, ajudando a reduzir o desperdício e a manter os projetos no cronograma e dentro do orçamento. Com recursos para diversos papéis, incluindo equipes de compras, equipes de campo, equipes de contabilidade e equipes de armazém, o Remarcable otimiza as operações e melhora a eficiência por meio da automação e integração com sistemas existentes.

Descrição

• Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our platform. • Build and maintain strong, long-lasting relationships with key stakeholders in customer organizations. • Serve as the primary point of contact for customer inquiries, providing prompt and effective resolutions. • Deeply understand our platform’s features and functionality to provide expert advice and solutions to customers. • Conduct regular training sessions, webinars, etc. to educate customers on new features and best practices. • Act as the voice of the customer within the company, sharing feedback and insights with the product, sales, and engineering teams to drive continuous improvement. • Proactively identify potential issues and opportunities for improvement, addressing them before they impact customer satisfaction. • Monitor customer health metrics and usage data to identify at-risk accounts and proactively engage to prevent churn. • Drive customer renewals and contract extensions, ensuring a high retention rate. • Identify opportunities for upselling and cross-selling and lead the negotiation and roll out of additional products or features based on customer needs. • Assist in creating training courses and educational materials to support hands off customer success initiatives. • Work closely with the sales team to ensure a smooth transition between the sales and onboarding process. • Collaborate with the product team to influence the product roadmap based on customer feedback.

🎯 Requisitos

• 3-5 years of experience in customer success, account management, or a related role, preferably in B2B SaaS or the construction industry. • Preference given to individuals with experience working in the construction industry (electrical, mechanical or general) or with construction-related technologies. • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers both verbally and written. • Excellent problem-solving abilities and a customer-first mindset. • Technical aptitude and the ability to learn new software platforms quickly. • Data-driven approach to decision-making, with experience using customer success platforms or CRM tools (e.g., Salesforce, MS Office, etc.). • Take a sense of ownership in the work that you do. Self-motivating and able to work with minimal supervision. • Possess a client service mentality, are adaptable and willing to collaborate openly with other people

🏖️ Benefícios

• Medical • Dental • Vision • STD and Life insurance (100% Company-paid for the Employee) • 401(k) with company match • bonus potential • PTO: Two weeks per year in the 1st year