Client Success Manager

🕒 Abril 17

🐎 Kentucky – Remoto

🐎 Kentucky – Remote

💵 $75.000 - $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Virtual Peaker

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

⚡ Energia

💰 $16.600.000 Series A em 2022-02

Consulting • Logistics • Energy

A Virtual Peaker é uma empresa de tecnologia especializada em fornecer uma plataforma de ponta a ponta baseada na nuvem para que concessionárias modernas gerenciem e otimizem recursos energéticos distribuídos (DERs). Sua plataforma foca na criação de usinas de energia virtuais, na habilitação de programas de resposta à demanda e no aprimoramento da resiliência da rede. Eles trabalham com concessionárias de capital aberto, concessionárias municipais e cooperativas para aproveitar dispositivos inteligentes em residências e aumentar o engajamento dos clientes. A Virtual Peaker ajuda as concessionárias a modernizar suas redes através de soluções como carregamento de veículos elétricos (EV), processamento de incentivos e previsão de demanda.

Descrição

• Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications • Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects • Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker • Use tools to document activities and codify decision points and milestones • Follow internal processes to track, manage, and respond to client inquiries and product feedback • Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients • Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells • Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts

🎯 Requisitos

• Bachelor's degree from an accredited institution • 4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof • Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources • Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot • Experience with Google Suite, Slack, and other online collaboration tools • A collaborative and growth-oriented mindset that is motivated to learn new things quickly • Critical thinking and problem-solving skills • Strong organizational skills, including project and process management • Remote work experience and ability to travel for conferences, client visits, and company gatherings

🏖️ Benefícios

• Competitive salary + Equity • Full remote position, with remote-work stipend. • Full benefits medical, dental, vision, 401k • Generous vacation time, sick leave, and holidays • Diverse and inclusive community for everyone