Customer Success Manager

Vaga não está no LinkedIn

🕒 Abril 21

🏄 California – Remoto

🏄 California – Remote

💵 $75.000 - $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Convoso

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2006

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Convoso é uma plataforma de vendas líder que utiliza software de discagem para call centers potenciado por IA para aprimorar o desempenho de vendas. A empresa foca em fornecer soluções robustas para vendas ativas e receptivas, permitindo que as empresas automatizem fluxos de trabalho, melhorem a conformidade e aumentem o engajamento. Ao integrar-se perfeitamente com sistemas CRM, a Convoso capacita equipes de vendas a alcançar taxas de conversão mais altas e atingir suas metas de crescimento por meio de estratégias de comunicação eficientes.

Descrição

• Own customer outcomes: Partner with customers to define, track, and achieve business goals that demonstrate ongoing value from Convoso • Drive retention and expansion: Proactively identify growth opportunities, engage executive stakeholders, and lead renewal strategies across your portfolio • Deliver strategic guidance: Apply deep knowledge of contact center best practices to help customers optimize performance and execution • Engage across the lifecycle: Lead all post-implementation activities through a blend of high-touch engagement, digital communication, and scalable programs • Build strong relationships: Develop trusted partnerships with key stakeholders, from end users to executive sponsors • Mitigate risk early: Identify potential challenges and take action to ensure customer health and satisfaction • Advocate for customers: Serve as the voice of the customer internally, contributing to product feedback and continuous improvement • Collaborate cross-functionally: Partner closely with Sales, Support, Technical Account Managers, and Implementation teams to deliver a seamless customer experience • Create impactful deliverables: Develop presentations, strategic recommendations, and business reviews tailored to diverse audiences • Represent Convoso: Act as a thought leader in customer interactions, industry events, and internal initiatives

🎯 Requisitos

• 5+ years of Customer Success experience in a SaaS environment (Contact center, telephony, or performance marketing experience strongly preferred) • Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight • Proven ability to manage a book of business and drive retention and expansion • Exceptional organizational, analytical, and problem-solving skills • Ability to manage multiple priorities in a fast-paced, high-growth environment • Strong communication and presentation skills with customer-facing experience • A proactive, self-driven mindset with a focus on outcomes • Ability to build trust and collaborate effectively across teams • Skilled at navigating customer challenges with professionalism and resilience • Proficiency in tools such as Excel, Google Workspace, Confluence, Zendesk, etc. • Willingness to travel occasionally (approximately 1–2 times per quarter)

🏖️ Benefícios

• Competitive compensation package • Stock options • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability • Affordable Vision plan and optional FSA • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave • Your birthday off • 401k program with generous company match • No cost Employee Assistance Program and Travel Assistance • Monthly Gym membership reimbursement • Monthly credits toward food & beverage • Company Outings • On and offsite team building events • Paid training for departments • Apple laptop (most roles) • And a team of highly experienced and kind colleagues! • Casual office environment & dress • Daily catered lunches • Fully stocked kitchen (Dietary restriction-friendly) • Happy Hours • On-site Car Wash • Free Parking