AI Customer Success

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Future U Podcast

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📚 Educação

📱 Mídia

Education • Media

O Future U Podcast é um podcast apresentado por Jeff Selingo e Michael Horn, focado no futuro da educação superior. O podcast explora o que vem a seguir para a educação superior através de discussões perspicazes com líderes de pensamento e formadores de opinião na área. Future U aborda uma ampla gama de tópicos críticos para faculdades e universidades, como integração tecnológica, inovação e liderança universitária, preparação dos estudantes e o enfrentamento de desafios de matrícula. Jeff Selingo é um autor best-seller do New York Times e estrategista em educação superior, enquanto Michael Horn é um especialista em inovação disruptiva e transformação educacional. Novos episódios são lançados a cada duas terças-feiras, fornecendo comentários sobre questões pertinentes enfrentadas pela educação superior hoje.

Descrição

• Drive Partner Value & ROI: Ensure partners are seeing measurable impact from our platform. Build compelling ROI narratives, identify when value isn't being realized, and proactively address gaps. • Uncover New Use Cases: Conduct deep discovery into institutional processes, identify opportunities for AI across departments, and work with Forward Deployed Engineers to scope and deliver new solutions. • Build Trusted Advisor Relationships: Engage with C-level and departmental leaders across universities, becoming their go-to thought partner on AI strategy and digital transformation. • Drive Multi-Stakeholder Alignment: Navigate complex institutional environments, building consensus among diverse stakeholders and inspiring urgency for expanded adoption. • Collaborate Cross-Functionally: Partner with product, engineering, and operations teams to ensure successful delivery and surface partner feedback that shapes our roadmap. • Ensure Product Adoption & Health: Monitor usage patterns, troubleshoot issues quickly, and identify at-risk partners before problems escalate. • Provide Market Insight: Share customer feedback and industry trends with leadership and product teams to shape future strategy and innovation.

🎯 Requisitos

• 6–10+ years of experience in management consulting, customer success, or strategic account management, with a track record of driving measurable outcomes for enterprise customers. • Deep consultative skills: proven ability to uncover institutional pain points and architect solutions that deliver real value. • Strong executive presence and communication skills, capable of engaging university leadership with credibility and influence. • Entrepreneurial and high agency mindset with the ability to thrive in fast-moving, high-growth environments. • Collaborative operator who partners seamlessly across teams and builds trust with internal and external stakeholders.

🏖️ Benefícios

• Professional development opportunities