Oncology Case Manager

🕒 Abril 23

🦌 Connecticut, New York, +2 estados a mais – Remoto

🦌 Connecticut – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Caris Life Sciences

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

🧬 Biotecnologia

⚕️ Seguro de Saúde

🤖 Inteligência Artificial

Biotechnology • Healthcare Insurance • Artificial Intelligence

Caris Life Sciences é um inovador líder no campo da ciência molecular, focando em fornecer a pacientes com câncer e oncologistas informações moleculares abrangentes para revolucionar o tratamento do câncer. A empresa se especializa em medicina de precisão, utilizando tecnologias avançadas como perfis moleculares e inteligência artificial para compreender o câncer em nível molecular, oferecendo melhores opções de tratamento para os pacientes. Caris Life Sciences integra essas tecnologias com soluções de ensaios clínicos e biofarma para aprimorar a pesquisa e as soluções de tratamento de câncer. Seu compromisso é melhorar o máximo de vidas possível através de uma ciência médica transformadora.

Descrição

• Responsible for maintaining and growing business with existing customers within an assigned territory. • Manage customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report. • Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers. • Maintain frequent communication with teammates and share customer feedback, success stories, challenges, and best practices. • Document customer interactions, updates, and value-based activities in CRM. • Develop and maintain knowledge of company products, services, technology platforms, and molecular profiling solutions. • Establish and maintain communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets and submit required reports promptly. • Support meetings, conferences, and trade shows as needed.

🎯 Requisitos

• Bachelor’s degree required • Minimum of three years of account management or customer-facing experience • Strong problem-solving and decision-making skills • Understanding of clinic-based business practices • Ability to learn proprietary software • Excellent written and verbal communication skills • Strong organizational, interpersonal, and collaboration skills • Valid driver’s license and reliable transportation • Successful completion of pre-employment requirements. • Experience in pharma, medical device, or diagnostics preferred. • Oncology experience preferred.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities • Periodic travel required