Senior Customer Success Manager

🕒 Setembro 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $95.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 9%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Catchafire

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

🤝 Sem Fins Lucrativos

☁️ SaaS

🌍 Impacto Social

💰 $3.900.000 Venture Round em 2017-02

Non-profit • SaaS • Social Impact

Catchafire é uma plataforma que faz a ponte entre filantropia e engajamento dos funcionários, permitindo que as organizações criem e monitorem oportunidades de voluntariado enquanto apoiam ONGs. Oferece serviços focados no fortalecimento da capacidade das ONGs, software de engajamento dos funcionários e relatórios de impacto social para aumentar o envolvimento da comunidade e medir o impacto do trabalho voluntário. Com uma ampla gama de recursos, Catchafire visa ajudar as empresas a envolverem seus funcionários em atividades de voluntariado significativas que beneficiam as comunidades e ampliam o alcance das iniciativas das ONGs.

Descrição

• Build and maintain strong relationships and serve as a trusted advisor to a portfolio of 15–25 customers • Own net revenue retention and gross retention targets; maintain accurate renewal forecasts in the CRM and drive growth through renewals, expansions, and upsells • Draft detailed account plans mapping customer goals and growth opportunities across the customer lifecycle • Monitor customer health scores and engagement to identify at-risk clients and establish retention and success plans • Address customer needs proactively, anticipate challenges, and adapt to changing conditions • Act as a Catchafire product expert and customer advocate by analyzing feedback and collaborating with Platform, Sales, and Marketing on product enhancements and customer outcomes • Provide customers with reporting and data-driven insights on usage trends, end-user satisfaction, and engagement • Lead monthly/quarterly business reviews with client stakeholders to demonstrate ROI and align future goals • Conduct internal quarterly business reviews with senior leadership covering wins, losses, trends, challenges, and opportunities • Mentor other CSMs on account planning and renewal strategy and share playbooks and best practices • Research clients’ industries, market trends, and business challenges to inform product offerings and solutions • Use AI tools for account research, renewal preparation, and reporting and share effective practices with the Customer Success team

🎯 Requisitos

• 5–7+ years of work experience in customer-facing or account management roles • Quota-carrying experience with successful renewal and upsell/cross-sell attainment, with a minimum of $2.5m in annual quota • Experience managing complex, multi-stakeholder projects • Experience managing relationships with senior-level stakeholders • Desire to expand knowledge of and become an expert in the social impact space • Experience working in a CRM or customer success platform such as Salesforce, Gainsight, or HubSpot • Nonprofit fundraising or revenue management experience preferred • Experience managing high-touch portfolios of no more than 50 customer accounts preferred • Passion for working with customers • Availability for calls or meetings during Eastern Time Zone hours • Must not require employment visa sponsorship • Strong analytical skills and ability to interpret complex data • Strong project management skills • Ability to manage multiple accounts and projects simultaneously • Ability to work collaboratively across departments • Ability to take ownership and implement solutions with minimal supervision

🏖️ Benefícios

• Excellent health insurance (80% of premiums covered within the U.S. for the employee and eligible dependents) • Unlimited PTO • Parental/Family leave • Professional Development Stipend • Online Mental Health Services • Remote full-time work • Occasional travel opportunities/requirements

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo