Operations Analyst

🕒 Outubro 30

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 16%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 13 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.
• Sem salário divulgado.

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Caylent

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

💰 Private Equity Round em 2022-11

Consulting • Logistics • Marketing

A Caylent é uma empresa de serviços cloud native que ajuda organizações a extrair o melhor de suas pessoas e tecnologias usando AWS. Como principal parceira de consultoria da AWS, a Caylent é especializada em DevOps como serviço, IaaS, DevOps, SaaS e diversas tecnologias de nuvem, incluindo Amazon Web Services e Google Cloud Platform. A empresa busca capacitar organizações por meio da tecnologia para que prosperem em um mundo orientado por software e promovam a inovação.

Descrição

• Manage day-to-day operational activities for an assigned area of the business, including demand, workforce, capacity, staffing needs, delivery risks, and business priorities • Analyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements to identify risks, constraints, opportunities, and recommended actions • Manage staffing and resource-allocation workflows from demand identification through assignment • Partner with Delivery, Sales, Talent, Finance, and other stakeholders to translate business demand into workforce plans and provide staffing, capacity, and hiring recommendations • Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions • Develop and maintain workforce and operational intelligence for leadership decision-making • Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and improve operational decision-making • Design and implement process and workflow improvements • Maintain operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems • Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity • Own recurring capacity, staffing, and forecasting reviews for assigned business areas • Work independently within established operating frameworks, resolving issues and escalating exceptions requiring broader business tradeoffs or leadership decisions

🎯 Requisitos

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience • 3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment • Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions • Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities • Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution • Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership • Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools • Familiarity with AWS, cloud consulting, or technology professional services environments • Familiarity with business intelligence and visualization tools such as Power BI • Exposure to GenAI and automation tools used to improve operational workflows, analysis, or decision-making • Advanced proficiency with Google Sheets and/or Microsoft Excel • Current legal authorization to work in the country where this position is located; Caylent is not able to sponsor visa or work permit applications

🏖️ Benefícios

• 100% remote work • Medical Insurance for you and eligible dependents • Generous holidays and flexible PTO • Competitive phantom equity • Paid for exams and certifications • Peer bonus awards • State of the art laptop and tools • Equipment & Office Stipend • Individual professional development plan • Annual stipend for Learning and Development • Work with an amazing worldwide team and in an incredible corporate culture

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