Director, Customer Business Unit

🕒 Outubro 28

🌵 Arizona, California, +5 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $165.000 - $228.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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• Aberta há 15 dias.
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• Repostada uma vez.

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Celestica

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1994

💼 Consultoria

🎖️ Defesa

🏥 Saúde

💰 $660.400.000 Post-IPO Debt em 2021-09

Consulting • Defense • Healthcare

A Celestica é uma líder global B2B em soluções de design, manufatura e cadeia de suprimentos para as empresas mais inovadoras do mundo. Trabalhamos com as marcas líderes mundiais para imaginar, projetar e construir produtos de ponta na indústria e resolver desafios tecnológicos complexos que impulsionam o mundo. Estamos envolvidos em todas as etapas da jornada do produto – desde como os produtos são projetados e desenvolvidos, adquiridos e fornecidos, até como são fabricados e mantidos.

Descrição

• Manage a team of global program managers, Customer Focus Team leads, a customer subdivision, or a significant/strategic account in Connectivity and Cloud Solutions • Manage customer relationships, including contracts, commercial matters, profitability, financial performance and customer satisfaction • Develop and execute account growth plans • Supervise pricing and quoting activities across Sales, SCM, Quoting and CFT • Identify customer needs, expectations and growth opportunities • Support Sales and Business Development with new and competitive business quotes • Coordinate new program introductions and product transfers between sites • Manage customer portfolios or subdivisions with $100M+ annual revenue • Serve as primary executive interface for commercial matters and supervise subordinate staff • Provide long-term planning, objective setting, policy formation and strategic direction • Manage multi-site and global projects/programs and overall commercial accountability for global business units • Plan, budget, implement and maintain costs, methods and support teams • Direct cross-functional teams through local managers; assign objectives, review performance and approve compensation where appropriate • Interact with executives and major customers in negotiations and complex situations • Act as primary customer-company interface for programs and ensure delivery, quality and schedule objectives • Coordinate program tracking meetings and status reporting • Monitor revenue, commitments and schedules; coordinate corrective action plans • Prepare, distribute and analyze customer surveys and self-assessments • Resolve customer issues and complaints and advocate for customer priorities • Participate in forecasting, planning, efficiency monitoring, pricing/bid preparation and contract development • Monitor cash-cycle impact and present customer charges under MSA terms • Provide performance reporting and analysis for monthly commercial/operations reviews and quarterly customer satisfaction reviews

🎯 Requisitos

• Relevant experience leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership • Working knowledge of EMS/JDM/ODM business engagement models • Experience with contemporary supply chain management principles, practices and buying behaviors • Demonstrated ability to achieve financial performance objectives in revenue and profit • Comfort with operational and financial metrics • Significant experience implementing and adapting information and management systems in complex operations • Five years of experience in Account Management or Business Development-related roles with a proven track record • Ability to mentor and motivate a geographically dispersed and culturally diverse organization • Strategic thinking and ability to address tactical operational issues • Strong analytical and decision-making skills • Ability to manage complexity across multiple organizations and product lines • Hardware manufacturing experience, preferably with EMS background • Multi-Geo Site Operations and P&L Responsibility is a plus • Hardware Procurement and OEM experience is preferred • Twelve plus years of relevant experience • Bachelor's degree in a related field, or equivalent combination of education and experience • MBA is preferred • Candidates must be based in the United States, with consideration for candidates near US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California, or near major airports • Frequent overnight travel may be required • Ability to work very long hours for months at a time

🏖️ Benefícios

• Equal opportunity employment • Frequent overnight travel may be required • Remote work with travel as necessary

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