Director, Process Excellence – Health Systems

🕒 Novembro 5

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $119.100 - $186.560 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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• Aberta há 7 dias.
• As vagas desta empresa costumam ser preenchidas em 22 dias.

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Cencora

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Cencora é uma empresa dedicada a melhorar a saúde e o bem-estar de pessoas e animais em escala global. Com base no legado da AmerisourceBergen, a Cencora oferece uma ampla gama de soluções líderes do setor que abrangem logística especializada, armazenagem, pesquisa de medicamentos, suporte ao desenvolvimento clínico e muito mais. Ela fornece suporte à comercialização e acesso de pacientes e oferece serviços de distribuição atacadista e especializada. A Cencora atende um público diversificado, incluindo empresas farmacêuticas, consultórios médicos, farmácias e sistemas de saúde. A empresa também estende seus serviços para a saúde animal, gerenciando operações e entregando produtos para o cuidado farmacêutico animal. Com uma forte presença global, a Cencora tem como objetivo reformular a prestação de serviços de saúde por meio de produtos e soluções inovadoras, esforçando-se para criar futuros mais saudáveis para todos.

Descrição

• Translate customer feedback, research, survey findings, market intelligence, and experience data into actionable business priorities • Identify recurring operational themes, lead root cause analysis, and drive cross-functional resolution • Prepare analysis, recommendations, and status updates for HGS leadership forums • Establish governance, accountability models, and operating disciplines for repeatable customer-centered execution • Design and maintain standardized workflows, SOPs, service levels, and escalation protocols using Lean Six Sigma methods • Strengthen customer-focused practices and continuous improvement capability within partner teams • Assess operational readiness for customer-facing initiatives and establish customer impact and readiness standards • Surface customer risks before implementation and align operational capability, field execution, and customer expectations • Partner with enterprise and transformation leaders to minimize disruption and improve adoption during change • Establish owners, measures, and review rhythms for priority customer issues • Drive closed-loop action planning through completion • Monitor operational and customer experience metrics, trigger corrective actions, and report outcomes • Track issues, dependencies, and action plans against delivery commitments to mitigate initiative risk • Represent the customer perspective on cross-functional and enterprise projects as requested • Perform related duties as assigned

🎯 Requisitos

• Four-year bachelor's degree program required; MBA or MHA preferred • Minimum of ten (10) years of progressive responsibility in process improvement, operations excellence, or change management • Demonstrated ability to manage medium to large-scale change and improvement initiatives • Health system experience required • Lean Six Sigma certification required; Green Belt preferred • PMP or change management certification (e.g., Prosci, CCMP) preferred • Ability to exercise independent judgment and creative problem-solving in a complex, highly matrixed environment • Strong leadership, influencing, and collaboration skills • Thorough knowledge of Lean Six Sigma, continuous improvement methodologies, quality management concepts, and data-driven decision practices • Thorough knowledge of health system operations, customer needs, and market dynamics • Ability to define, implement, and maintain processes, protocols, and standards • Ability to translate ambiguous, complex customer problems into structured plans and decisions • Strong analytical, conceptual, and problem-solving skills • Knowledge of customer experience measurement, including NPS, CSAT, and voice of customer • Excellent organizational skills and attention to detail • Strong project management skills • Ability to execute sizeable projects from vision through implementation • Skill in escalation management and status communication with senior leaders • Effective verbal and written communication, including executive presentations • Understanding of Cencora business segments, including health systems, retail, alternate care, and group purchasing organizations

🏖️ Benefícios

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

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