Staff Customer Success Manager, Majors – Financial Services

🕒 Julho 10

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Chainguard

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🔐 Segurança

☁️ SaaS

🔒 Cibersegurança

Security • SaaS • Cybersecurity

A Chainguard é uma empresa especializada na construção de imagens de container seguras para elevar a segurança de software e a conformidade. Seus produtos incluem imagens de container com zero ou quase zero CVEs, atualizadas diariamente para manter padrões de segurança e conformidade como FedRAMP, NIST 800-53, PCI-DSS, SOC 2 e os benchmarks CIS. A Chainguard foca em reduzir vulnerabilidades, automatizar a conformidade e dar suporte aos fluxos de trabalho de desenvolvimento sem comprometer a inovação e a produtividade. A empresa atende a uma ampla variedade de setores, inclusive os altamente regulados, oferecendo soluções de imagens hardened para mitigar riscos na cadeia de suprimentos de software e aprimorar a segurança de aplicações.

Descrição

• Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors. Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly. • Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones. Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated. • Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations. Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions. • Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value. • Represent the voice of the customer internally, translating customer needs into product and roadmap feedback. Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts. • Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution.

🎯 Requisitos

• 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services. Customer Success, Strategic Account Management, or Consulting backgrounds are all relevant. • Demonstrated ability to operate as a strategic business partner, not just a relationship manager. This means understanding customer business goals, navigating organizational complexity, and connecting Chainguard outcomes to measurable business value. • Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks) and how they shape security buying decisions. • Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You do not need to be a technical implementer, but you need to speak credibly to business and security outcomes in these areas. • This is a high-autonomy role. You are expected to take full ownership of your portfolio, make independent decisions about account strategy and escalation, and build new playbooks when existing ones do not fit. • Strong executive presence and communication skills, both written and verbal. • High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity.

🏖️ Benefícios

• Equity/stock options • Unlimited PTO • Remote work with flexible coworking and team meetup opportunities • Home office and internet stipend • 100% health/dental/vision insurance coverage for you and your family • Paid parental leave to support you and your family