Client Success Associate

Vaga não está no LinkedIn

🕒 Junho 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $50.000 - $70.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Cherre

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏠 Imobiliário

🤖 Inteligência Artificial

Real Estate • Data Management • Artificial Intelligence

A Cherre é uma empresa de gestão de dados que se especializa em soluções imobiliárias. Ao oferecer uma plataforma que integra, padroniza e enriquece os dados imobiliários, a Cherre possibilita que as empresas aproveitem insights orientados por dados para gestão de ativos, investimento em SFR e outras decisões estratégicas. As soluções da Cherre se concentram em otimizar eficiências operacionais, aprimorar vantagens competitivas e acelerar as capacidades de IA. A empresa faz parcerias com empresas líderes do setor imobiliário, como a Nuveen Real Estate, e já levantou financiamento significativo para continuar inovando no campo dinâmico e confiável da gestão de dados para a indústria imobiliária.

Descrição

• Contributing to our client-facing Client Success processes, policies, playbooks, and values to deeply integrate Cherre into our clients’ everyday workflow. • Documenting internal processes and creating a scalable infrastructure to enable a superior overall client experience. • Supporting Client Success Managers with key accounts and day-to-day relationships with both platform users and data partners. • Monitoring Cherre’s Intercom ticketing system to ensure prompt responses / resolutions to client issues. • Supporting Client Success team in collaborative engagements, such as helping build out quarterly business review decks, to maintain and enhance client relationships. • Assisting the team in delivering on clients’ business outcomes, client loyalty, and client retention. • Collaborating with the Client Success Team to cultivate client references and case studies, while also liaising with Marketing, Product, and Sales teams to help create client collateral. • Channeling client feedback to the product team, and working with the team to find solutions that meet or exceed client expectations. • Handling client escalations and helping with successful resolution. • Supporting client renewals and partnering with internal stakeholders to execute accordingly. • Identifying expansion opportunities and assisting clients in evaluating new data sources to enhance their business outcomes. • Assist in the development, maintenance, coordination and monitoring of project plans and schedules. • Ensure all project documentation is up-to-date and properly stored. • Prepare and distribute regular project status reports, highlighting key milestones, risks, and issues. • Document meeting minutes, action items, and follow-up tasks from project meetings. • Track project deliverables and ensure all team members are aware of their responsibilities and deadlines. • Provide administrative support to the lead project manager, including scheduling meetings, coordinating travel, and other tasks as assigned. • Maintain and update project management tools and software.

🎯 Requisitos

• Recognized qualification in Business Administration, Project Management, or a related field. • 1+ years of real estate/insurance/consulting/B2B SaaS industry experience. • 1+ years of client-facing experience and experience working with executives. • Strong Excel/CSV acumen. • Proven experience and ability managing successful business outcomes and product upsells. • Experience working with a ticketing system and proven track record of prompt resolutions under tight deadlines. • Highly organized with the ability to define milestones, success criteria, and resources allocation to ensure on-time delivery. • Analytical mindset to leverage data and statistics to identify patterns and anomalies, and generate recommendations for process/product improvements. • Excellent communication, presentation, conflict resolution, and problem solving skills, with focus on guiding clients through adopting out-of-the-box features as opposed to custom deliverables. • A client-centric mindset and approach to all interactions.

🏖️ Benefícios

• Competitive base salary: Salary range of $50,000-70,000k / year, commensurate with experience and performance. • Equity opportunities: As part of our commitment to shared success, we offer equity options, allowing you to participate in the growth and success of Cherre. • Thoughtful healthcare plans: Access comprehensive health, dental, and vision insurance plans to ensure you and your family stay healthy and well-supported. • Paid parental leave: We offer generous paid parental leave to help you balance family and work commitments during those important early days. • Unlimited paid time off: Recharge and maintain work-life balance with our unlimited vacation policy, giving you the flexibility to take time off when you need it. • Flexible work schedule: Enjoy the freedom to manage your work hours in a way that best suits your lifestyle and productivity.