Senior Partner Manager

🕒 Maio 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $180.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Chime

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

💳 Fintech

Fintech

A Chime é uma empresa de tecnologia financeira que oferece uma variedade de serviços bancários por meio de parcerias com The Bancorp Bank, N. A. ou Stride Bank, N. A. , ambos membros do FDIC. Embora a Chime não seja um banco, ela oferece inúmeros produtos financeiros, incluindo banco online, cartão de débito Visa, contas poupança de alto rendimento, cartões de crédito garantidos para construção de crédito e cheque especial sem tarifas com o SpotMe. A empresa também permite que os usuários recebam seus salários até dois dias antes com depósito direto, enviem e recebam dinheiro instantaneamente e façam depósitos em dinheiro sem tarifas em varejistas participantes. A Chime enfatiza a transparência de taxas sem cobranças mensais, sem tarifas de cheque especial e com robustas características de segurança. A Chime não emite talões de cheques pessoais, mas permite aos usuários a capacidade de enviar cheques digitalmente. A empresa é amplamente reconhecida por seu aplicativo de banco móvel fácil de usar e suporte ao cliente.

Descrição

• Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes. • Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact. • Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations. • Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through. • Lead complex, cross-functional initiatives that improve member and service experience, from problem definition and stakeholder alignment through execution, change management, and post-launch measurement. • Partner closely with Disputes Experience, Complaints, Risk, Workforce Management, Quality, Compliance, Product, Finance, Procurement, and Operations Strategy to remove blockers and improve frontline execution. • Develop concise, executive-ready updates that connect frontline performance, member impact, risks, tradeoffs, and recommended next steps.

🎯 Requisitos

• 5+ years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related operational leadership role. • Professional experience directly related to BPO partner management, ideally within financial services or another highly regulated environment. • Proven ability to own partner performance across SLAs, quality, productivity, staffing, operational efficiency, and member experience outcomes. • Strong analytical skills, with the ability to use data to identify trends, diagnose root causes, assess risks, and build clear, actionable recommendations. • Experience leading complex, cross-functional initiatives from problem definition through execution, change management, and measurement of impact. • Strong influence, relationship-building, and communication skills, including the ability to drive alignment and accountability without direct authority. • Sound business judgment, high ownership, comfort operating autonomously in ambiguity, and willingness to travel domestically and internationally approximately 25% of the time. • Proficiency with tools such as Excel, Google Sheets, Looker, Google Slides, Jira, or similar reporting, presentation, and project-management tools. • Experience in Complaints, Disputes, Escalations, Social Media support, Risk, or other specialized servicing environments is highly desired.

🏖️ Benefícios

• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • 1% of your time off to support local community organizations of your choice • Annual wellness stipend to use towards eligible wellness related expenses • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!