Key Account Customer Success Associate – Chinese Vertical

🕒 Junho 30

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $65.000 - $75.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

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Chowbus

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🍽️ Alimentos e Bebidas

📦 Logística

💼 Consultoria

💰 $30.000.000 Venture Round em 2020-09

Food & Beverage • Logistics • Consulting

Chowbus é uma empresa que fornece um sistema de ponto de venda (POS) tudo em um, projetado especificamente para restaurantes. Seu sistema visa melhorar a eficiência e aumentar as vendas, com recursos como programas de fidelidade, reservas de mesas, pedidos online e pedidos por código QR. O POS da Chowbus integra-se com mais de 45 provedores de entrega de terceiros e oferece soluções como quiosques e dispositivos portáteis para um processamento de pagamento sem interrupções. Eles também são distribuidores exclusivos do Rutech Robot da Pudu Technology na América do Norte. Chowbus se dedica a apoiar restaurantes com serviço ao cliente 24/7 e soluções abrangentes que economizam em custos de mão de obra e melhoram a experiência dos serviços culinários.

Descrição

• Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams. • Gain a deep understanding of clients’ business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction. • Identify upsell and upgrade opportunities within existing accounts to expand product adoption and increase customer value. • Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow. • Assist large clients in completing POS product demos, ensuring they fully understand system capabilities and solution fit for their operational needs. • Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness. • Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions. • Coordinate with internal teams to ensure prompt responses to client inquiries and operational challenges. • Deliver comprehensive system training and onboarding guidance to ensure clients are fully proficient in using the POS platform. • Conduct regular training sessions and product update meetings to keep clients informed about new features and enhancements. • Partner closely with Product, Engineering, Technical Support, and Operations teams to ensure client feedback is incorporated into product improvements. • Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow-up across relevant teams.

🎯 Requisitos

• Advanced Microsoft skills, especially in Excel and Powerpoint required • Strong execution skills required • Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments. • Self-motivated and capable of leading initiatives independently while contributing to team success. • Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software. • Strong verbal and written communication skills required • Bachelor’s degree or higher in the related areas preferred • 2+ years of experience in customer success management preferred • Bilingual proficiency in English and Mandarin required • Familiarity with POS systems and business processes within the retail industry preferred

🏖️ Benefícios

• A fair compensation package • Medical, dental, and vision insurance • 401(k) • 100% employer-paid Short-Term Disability (STD) • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance • Company holidays • Birthday off • Paid Parental Leave • Flexible Paid Time Off (PTO) • Employee Assistance Program (EAP)