Senior Sales & Customer Success Operations Manager

🕒 Setembro 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $168.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 3%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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ChowNow

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

🍽️ Alimentos e Bebidas

📣 Marketing

📦 Logística

💰 $21.000.000 Series C em 2019-05

Food & Beverage • Marketing • Logistics

ChowNow é uma plataforma dedicada a simplificar os pedidos online para restaurantes. Ela oferece uma série de ferramentas projetadas para gerenciar pedidos de forma eficiente, melhorar a lucratividade e aumentar a visibilidade dos restaurantes por meio de aplicativos móveis personalizados, sistemas de pedidos integrados e soluções de marketing. Os restaurantes podem usar o ChowNow para criar pedidos online sem comissão diretamente em seus sites e aplicativos, integrar-se com seus sistemas de ponto de venda (POS) e utilizar ferramentas de relatórios avançadas para análises. O foco do ChowNow é impulsionar pedidos diretos para ajudar os restaurantes a manterem controle total sobre o relacionamento com seus clientes e dados, enquanto reduzem as comissões caras de terceiros. Ao oferecer ferramentas de marketing automatizadas e programas de fidelidade, o ChowNow apoia os restaurantes a expandirem sua base de clientes e aumentarem a recorrência de pedidos.

Descrição

• Serve as a business partner embedded within Sales and Customer Success, owning operational execution • Identify workflow and process friction and define required changes to workflows, checklists, ownership models, or compensation triggers • Translate business needs into specific, buildable requirements for the Business Systems team • Reduce operational burden and manual work for sales and post-sales representatives • Own territory transfers, assignments, and evaluations with sales leadership • Partner with Finance and Sales leadership on discounting matrices and non-standard deal configurations • Process month-end commissions and SPIFF payouts • Work with enablement on month-end performance reporting and onboarding initiatives • Document sales rules of engagement and maintain the source of truth for processes and Salesforce materials • Define pipeline stage entry and exit criteria across the sales lifecycle • Own sales data hygiene from outbound prospecting and inbound leads • Define and manage onboarding lifecycle requirements, escalations, stages, and SLAs • Establish consistent handoffs from sales to onboarding and Restaurant Success • Partner with Business Systems on Salesforce implementation needs, including custom fields, reports, and automations • Own onboarding data hygiene and tracking to assess impact after changes go live • Define and manage customer stages from onboarding through adoption, renewal, expansion, and churn • Process month-end Customer Success commissions and SPIFFs • Maintain accurate customer data and team activity in Salesforce • Establish health scoring, account risk, alerts, and workflows with leadership • Support account segmentation, assignment, CS capacity planning, and sales alignment • Build team Outreach sequences • Develop and maintain team activity and performance reports • Recommend and implement process improvements that reduce manual work and improve operational efficiency and consistency • Audit CRM data, fields, objects, and lifecycle stages for alignment with business processes • Report directly to the Head of Revenue Operations with no direct reports

🎯 Requisitos

• 5+ years of experience in sales operations, revenue operations, customer success operations, or a similar cross-functional business partner role • Strong operational judgment and ability to turn business needs into clear, buildable requirements • Comfortable navigating Salesforce, OutReach and Gong well enough to build reports and pull ad-hoc data • PlanHat is a nice to have • Fluent enough in systems and data to communicate with Business Systems or engineering counterparts • Strong problem-solving skills and ability to work with minimal direction • Comfortable in a fast-paced, scrappy work environment • High attention to detail • Strong interpersonal and communication skills • Ability to make data-informed decisions under short timelines and changing priorities • Ability to diagnose root causes across training, metrics/reporting, and compensation issues

🏖️ Benefícios

• Ongoing training and growth opportunities. • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience. • Rock solid medical, dental, and vision plans. • Mental Health Coverage - we offer several programs to support your mental health and wellness goals. • Unlimited Paid Vacation. • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave. • 401(k) Matching • Employer-contributing student loan assistance program or continuing education reimbursement program • Employee Stock Incentive Plan. • Pet insurance for your fur babies • Consistent & fair leadership • Enough freedom to spread your wings while still holding you accountable.

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