Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 17

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

🏄 California – Remoto

🏄 California – Remote

💵 $110.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Chromatic (we're hiring!)

SiteLinkedInTodas as Vagas

11 - 50 funcionários

☁️ SaaS

⚡ Produtividade

🏢 Corporativo

SaaS • Productivity • Enterprise

O Chromatic é uma ferramenta de teste visual e revisão que ajuda a garantir interfaces de usuário impecáveis, escaneando todos os possíveis estados de UI através de diferentes navegadores. Ele foi projetado para detectar problemas visuais e funcionais antes que alcancem os usuários, agilizando as aprovações da equipe e melhorando o fluxo de desenvolvimento. O Chromatic integra-se perfeitamente a ferramentas como Storybook, Playwright e Cypress, proporcionando uma cobertura visual abrangente para testes de ponta a ponta. Ele permite que as equipes realizem testes visuais e de interação, garantindo que a aparência, layout, estilos e interações do usuário funcionem conforme o esperado. O Chromatic é confiado por equipes de engenharia para prevenir bugs e regressões, oferecendo um espaço de trabalho centralizado para gerenciar componentes de UI, testes e documentação. Ele proporciona colaboração fácil entre equipes com recursos como revisão de UI e sincronização de status, aprimorando a eficiência e reduzindo o tempo necessário para lançar UIs de alta qualidade.

Descrição

• Own a high-value Enterprise book of business; build and maintain executive-level relationships across Engineering, Product, Design, and Procurement. • Own accurate, real-time customer health tracking across your full book • Identify churn risk and expansion signals early, and escalate them while there's still time to act. • Serve as a strategic advisor on Chromatic and Storybook, guiding customers through scalable adoption, best practices, and organizational rollout. • Conduct tailored business reviews and value assessments with senior stakeholders to drive alignment, reinforce ROI, and surface new opportunities. • Partner closely with Solutions Engineering, Sales, Product, and Engineering to ensure a unified, high-quality customer experience. • Act as a senior voice of the customer, bringing structured, actionable feedback that influences Chromatic’s product roadmap and long-term strategy. • Contribute to building scalable CS processes, playbooks, and best practices as Chromatic grows. • Analyze customer usage, product engagement, and business outcomes to inform account strategy and identify risks or opportunities. • Create account plans for top Enterprise customers, tracking objectives, adoption milestones, and expansion pathways. • Maintain clear and reliable documentation of account activity, insights, and stakeholder relationships to support seamless cross-functional visibility. • Be a reliable, trusted point of contact customers know they can count on. • Keep customers informed of product updates, enhancements, and relevant launches, ensuring proactive communication.

🎯 Requisitos

• 3 - 6+ years of direct customer management experience in Customer Success, Account Management, or a related role within a SaaS technology company. • You have demonstrated success managing large, complex Enterprise accounts, including onboarding, renewals, multi-product or multi-team expansions, and C-level engagement. • You have a strong executive-presence, communication, and relationship-building skills, with the ability to advise senior engineering and product leaders. • You have strong foundational data analysis skills. You’re able to interpret customer usage patterns and business metrics to drive decision-making. • You are highly organized and able to manage competing priorities across multiple accounts with exceptional follow-through. • You are curious, resourceful, and proactive; you’re comfortable wearing many hats in a fast-moving startup environment. • You have experience in are enthusiastic about developer tools and modern frontend engineering workflows. • Nice to have: • Experience working at a developer tools company. • Familiarity with frontend development workflows (e.g., pull requests, component libraries, CI/CD) • Experience with Vitally, HubSpot, or similar tools. • Experience working remotely in a start-up or small company environment.

🏖️ Benefícios

• equity