Senior Manager – Front Office Solutions

🕒 Agosto 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $170.000 - $196.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

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Circular Action Alliance

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🍽️ Alimentos e Bebidas

🏭 Manufatura

📦 Logística

Food & Beverage • Manufacturing • Logistics

A Circular Action Alliance é uma organização sem fins lucrativos, liderada por produtores, que atua como Organização de Responsabilidade do Produtor (PRO), coordenando e implementando programas de responsabilidade estendida do produtor (EPR) e de gestão para papel e embalagens em vários estados dos EUA. A CAA fornece serviços de conformidade harmonizados, registro e relatórios de produtores, administração de programas e engajamento de stakeholders para promover uma economia circular eficiente e eficaz para materiais de embalagem.

Descrição

• Define and drive CAA's front-office technology strategy and roadmap, aligning with business priorities and growth objectives • Partner with business leaders, product management teams, and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements • Own and evolve the portfolio roadmap and service capabilities in alignment with enterprise strategy and business outcomes • Lead planning, design, development, and deployment of scalable front-office solutions • Ensure alignment with enterprise architecture, data, integration, and security standards • Drive execution across distributed internal teams and external partners to deliver high-quality technology solutions • Establish and promote best practices in Agile, DevOps, and modern engineering methodologies • Oversee operations, support, and continuous improvement of front-office platforms for reliability, performance, and user satisfaction • Monitor service health, performance metrics, and adoption to ensure business value • Develop and sustain strategic relationships with technology vendors and partners • Guide cross-functional teams and stakeholders to align business processes, technology capabilities, and delivery timelines • Lead and develop a team of technical leaders and engineers through coaching, mentorship, and performance leadership

🎯 Requisitos

• Bachelor's degree in Information Systems, Engineering, Management, or related field, or equivalent experience • 12+ years of experience in enterprise IT • Significant experience delivering and supporting front-office/customer-facing platforms • Proven leadership experience managing large-scale technology delivery and operations teams • 3+ years of strong experience in the Salesforce ecosystem, including Sales, Service, Marketing, and Experience Cloud • Deep hands-on experience delivering and operating digital platforms, including UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases • Strong experience with Agile and DevOps delivery practices across the full software development lifecycle • Experience leading distributed and cross-functional teams in a matrixed environment • Strong understanding of solution architecture, integrations, and enterprise technology ecosystems • Experience working closely with business leadership and influencing product management organizations • Industry experience in transportation/logistics, insurance claims, and/or supply chain systems strongly preferred • Exceptional stakeholder management and communication skills • Strong leadership, team development, coaching, and mentoring capabilities • Strong analytical and problem-solving skills • Experience operating in a collaborative, team-oriented, and global environment