Customer Success Platform Area TAM

🕒 Julho 25

🌲 North Carolina, Texas – Remoto

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $161.900 - $205.600 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Cisco

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1984

🔧 Hardware

🔐 Segurança

🏢 Corporativo

Hardware • Security • Enterprise

A Cisco é uma empresa multinacional de tecnologia que fornece hardware de rede, software e serviços para empresas, provedores de serviços e governos. A empresa desenvolve roteadores, switches, transceptores ópticos, silício programável e plataformas de computação de borda, além de oferecer segurança, colaboração (Webex), observabilidade e software habilitado por IA e serviços de suporte para ajudar organizações a projetar, operar e proteger redes e data centers em larga escala. A Cisco também oferece serviços profissionais, treinamentos e soluções gerenciadas em nuvem para apoiar a transformação digital e infraestrutura preparada para IA.

Descrição

• Passionate about customers and delivering impactful solutions • Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer • Guide account team members and customers on optimal use of the Splunk Platform • Provide recommendations for a customer’s overall technical health • Deliver strategic, case-based technical consulting (up to 90 days) • Collaborate with internal resources and customer-facing teams to manage customer needs • Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems • Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues • Deliver customer onboarding enablement-based workshops and achieve success milestones • Contribute to practice KPIs through process and collateral improvements, tool development, and implementation

🎯 Requisitos

• Several years of experience administering and using Splunk Core (Enterprise/Cloud) • Strong Splunk architecture, data onboarding, and Splunk Core product feature experience • Strong SPL (Search Processing Language) skills are essential • Solid experience in technical consulting or big-data analytics • Strong understanding of common enterprise applications • Statistical and analytical modeling skills are a plus • Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools • Hands-on experience with Splunk product implementation of focus and Splunk Cloud • Experience with cloud migration projects • Mastering Splunk Data Management Techniques training and experience with implementing Splunk Data Management solutions, such as Edge Processor, Ingest Processor, DDAA, Federated Search • Splunk Consultant and Splunk Cloud Administration Certified • Excellent written and oral communication skills

🏖️ Benefícios

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness determined by Cisco • 16 days of paid vacation time per full calendar year for non-exempt employees • flexible vacation time off program for exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • up to 80 hours of unused sick time carried forward from one calendar year to the next • optional 10 paid days per full calendar year to volunteer