Senior Manager, Customer Success

🕒 Julho 25

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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ModMed

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A ModMed é uma empresa de tecnologia em saúde que fornece software de prontuário eletrônico (EHR) específico para especialidades, gerenciamento de consultórios, gerenciamento de ciclo de receita, análise e ferramentas de comunicação com pacientes para práticas médicas. A plataforma deles integra recursos movidos por IA—como o ModMed Scribe—para documentação clínica, automação de fluxo de trabalho, assistência de faturamento e engajamento de pacientes, ajudando médicos especialistas a otimizar operações e melhorar a eficiência. A ModMed foca em atender práticas especializadas (dermatologia, oftalmologia, gastroenterologia, ortopedia, ginecologia, etc. ) com integração, suporte e integrações (API FHIR, telemedicina, processamento de pagamentos).

Descrição

• Design and execute strategies to optimize the customer success journey, for scale and support of our long tail customer base. • Drive outcomes aimed at reducing churn, increasing revenue, and optimizing the customer experience. • Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures. • Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention. • Ensure that we are accurately forecasting at-risk customers. • Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency. • Work with Operational teams to plan, staff, and budget resources for our Customer Success team. • Inspire customer-centricity across ModMed. • Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey. • Work with client teams to identify and mitigate risks and ensure customer satisfaction.

🎯 Requisitos

• 3-5 years of experience leading a Customer Success team at a B2B SaaS company or equivalent combination of experience and education. • Understanding of basic SaaS and value drivers in recurring revenue business models. • Create and enforce a culture of accountability to drive client outcomes within customer success. • Strong empathy for customers with the drive to impact revenue and growth. • An enthusiastic and creative leader with the ability to inspire and motivate others. • Modify and evolve onboarding and training programs to develop staff competencies. • Excellent communication skills, both written and verbal, and strong public speaking skills are a plus. • Working knowledge of Salesforce, AskNicely, and/or ChurnZero is a plus. • Motivated - we are a growing and ever-changing organization that is transforming how healthcare information is created, consumed, and utilized to increase practice efficiency and improve patient outcomes.

🏖️ Benefícios

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account, and Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • treadmill workstations, Zen, and wellness rooms within our BRIC headquarters