Client Success Manager, Compliance

🕒 Julho 24

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

💵 $55.000 - $75.300 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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Resource Innovations

SiteLinkedInTodas as Vagas

201 - 500 funcionários

⚡ Energia

💼 Consultoria

Energy • Software • Consulting

Resource Innovations é uma empresa liderada por mulheres que oferece serviços e software abrangentes de transformação energética. A empresa é dedicada ao avanço da transição para energia limpa por meio de soluções inovadoras em energia, com foco na gestão da demanda e no aprimoramento da sustentabilidade para concessionárias e entidades governamentais. Com um forte compromisso com os impactos ambientais, sociais e de governança (ESG), a Resource Innovations oferece serviços completos que melhoram o engajamento do cliente e a eficiência operacional, resultando em reduções significativas de emissões de CO2. A empresa opera extensivamente na América do Norte, Europa e Pacífico, posicionando-se como líder no setor de energia limpa.

Descrição

• Serves as the primary client relationship lead for compliance initiatives, building trusted partnerships and ensuring client objectives are achieved. • Reviews compliance dashboards, program data, and operational metrics to identify trends, risks, and opportunities for program improvement. • Develops and manages project plans, tracks deliverables, and coordinates stakeholders to ensure initiatives and action items are completed on schedule. • Presents compliance reviews, key findings, and strategic recommendations to clients and cross-functional stakeholders. • Analyzes program performance data and compliance findings to recommend process improvements that enhance customer experience, operational efficiency, and program integrity. • Balances multiple client priorities and facilitates collaboration across internal teams and external partners to drive successful program outcomes and continuous improvement. • Other duties as assigned.

🎯 Requisitos

• 3+ years of experience in client success, account management, project management, program management, consulting, or a related client-facing role. • Experience managing project plans, tracking deliverables, and coordinating multiple stakeholders across concurrent initiatives. • Experience analyzing business, operational, compliance, or program data to identify trends and develop actionable recommendations. • Experience developing and delivering presentations to clients, leadership teams, and large stakeholder groups. • Demonstrated ability to manage multiple priorities and deadlines while maintaining exceptional client service. • Interest in sustainability and passionate about making a meaningful impact on the environment. • Experience supporting utility, energy efficiency, clean energy, rebate, or compliance programs. • Experience using Power BI or similar tools to review dashboards and interpret data-driven insights. • Experience facilitating client-facing meetings and presenting analytical findings and recommendations to executive and cross-functional audiences. • Experience developing executive-level PowerPoint presentations, business reviews, and strategic recommendations.

🏖️ Benefícios

• three weeks of paid vacation annually • paid holidays • 401(k)-retirement plan with employer match • medical, dental and vision coverage • parental leave • employee assistance program • commuter benefits • additional supplemental offerings