Senior Customer Success Manager

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🕒 Julho 25

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Cortex by Palo Alto Networks

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2005

🔒 Cibersegurança

🤖 Inteligência Artificial

Cybersecurity • Artificial Intelligence • Software

Cortex da Palo Alto Networks é uma plataforma de cibersegurança impulsionada por IA projetada para aprimorar operações de segurança em tempo real em ambientes empresariais e na nuvem. Ela fornece um conjunto abrangente de soluções incluindo detecção de ameaças, resposta a incidentes e automação de segurança para proteger organizações contra ameaças cibernéticas sofisticadas e simplificar o gerenciamento de segurança. A plataforma enfatiza medidas de segurança proativas e se integra perfeitamente com vários sistemas, apoiando as empresas na gestão eficaz de sua postura de cibersegurança.

Descrição

• Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts. • Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives. • Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains. • Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact. • Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth. • Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback. • Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence. • Contribute to the evolution of our Customer Success motion — bringing ideas, feedback, and process improvements to help us scale a world-class CS organization. • Travel expectation of up to 30%

🎯 Requisitos

• 5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS, with a strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies. • Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion. • Ability to converse fluently with technical users (engineering managers, SREs, platform teams) and speak to strategic outcomes with executives (VP Eng, CTOs). • Deep understanding of modern software development lifecycle (SDLC) practices, DevOps, cloud infrastructure (AWS, GCP, Azure), and internal platform models. • Strong business acumen — comfortable framing technical work in terms of business impact, ROI, and strategic initiatives. • High bias toward action, ownership mentality, and comfort operating in fast-moving, high-accountability environments. • Outstanding communication skills — clear, confident, consultative, and empathetic.

🏖️ Benefícios

• National medical, dental & vision insurance (we cover 100% for employees!) • Unlimited PTO & flexible working hours • 401k plan • Gender-neutral parental leave • $1000 yearly Learning & Development stipend • $400 monthly perks stipend (use it on anything) • Pet Insurance