Partner Relationship Manager

🕒 Julho 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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ClassLink

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1998

📚 Educação

🔒 Cibersegurança

☁️ SaaS

💰 Venture Round em 2007-03

Education • Cybersecurity • SaaS

ClassLink é uma empresa que fornece soluções de tecnologia educacional com foco em gerenciamento de identidades e acessos para escolas. Seus serviços incluem gerenciamento de identidade e acesso, análises de aprendizado e cibersegurança com características como autenticação única e autenticação multifatorial, adaptadas para instituições de educação básica e superior. A ClassLink busca criar um ambiente de aprendizagem digital seguro e eficiente, melhorando a educação através de um acesso aprimorado aos recursos tecnológicos e insights baseados em dados.

Descrição

• Become a subject matter expert on ClassLink products, services, partnership models, and the K-12 education technology landscape. • Own the partner lifecycle for an assigned portfolio, including outreach, discovery, onboarding, technical integration, certification, launch readiness, ongoing relationship management, and strategic partnership reviews. • Build trusted relationships across executive, business, technical, implementation, support, and customer-facing teams within partner organizations. • Lead and project manage SSO and roster integrations by coordinating requirements, testing, dependencies, timelines, documentation, and launch readiness with internal and external stakeholders. • Translate integration requirements and technical information into clear next steps for both technical and non-technical audiences. • Understand each partner’s business model, goals, customer needs, and operational structure; identify opportunities to improve adoption, engagement, efficiency, and mutual value. • Troubleshoot partner issues, identify root causes, coordinate escalations, manage expectations, and drive issues to resolution with clear ownership and follow-through. • Maintain proactive, consistent communication while efficiently managing a high-volume workload that may include 75+ emails per day, meetings, integration milestones, requests, deadlines, and competing priorities. • Lead presentations, webinars, training sessions, discovery calls, and partnership reviews with confidence and strong facilitation skills. • Collaborate cross-functionally with Product, Engineering, Integrations, Client Services, Marketing, Legal, Finance, and other teams to support partner and company objectives. • Maintain accurate partner records, contacts, milestones, risks, action items, and opportunities in Salesforce and other operational systems. • Create and improve partner programs, documentation, workflows, and scalable processes; contribute to special initiatives and mentor team members as needed.

🎯 Requisitos

• 5+ years of experience managing B2B SaaS or EdTech partners or strategic accounts, including responsibility for technical onboarding, integration projects, ongoing relationship management, and issue resolution. • Strong understanding of the K-12 EdTech ecosystem, including how districts evaluate, purchase, implement, secure, and support digital applications and how vendors integrate with SIS, LMS, rostering, and identity platforms. • Proven success owning complex, external-facing projects and managing multiple partners, priorities, deadlines, and escalations in a fast-paced environment. • Bachelor’s degree required • Project management certification (PMP, CAPM, or similar) is strongly preferred. • Technical & Business Acumen Production coding is not required, but candidates must be technically curious and comfortable reading integration documentation, understanding data flows, discussing endpoints and authentication, troubleshooting at a functional level, and coordinating with engineers. • Working familiarity with SSO and rostering concepts, including SAML, OAuth/OIDC, OneRoster, APIs, SIS, LMS, identity and access management, authentication, and secure data exchange; ability to learn ClassLink-specific processes quickly. • Strong business acumen and the ability to connect technical implementation decisions to partner operations, customer impact, financial models, risk, and long-term strategy. • Strong analytical and problem-solving skills, including the ability to investigate issues, ask the right questions, identify root causes, and recommend practical solutions. • Proficiency with Microsoft Office, Google Workspace, Salesforce, Monday.com, or similar business and project management tools; experience using AI or automation to improve workflows is a plus. • Excellent written and verbal communication skills, with the ability to make complex or technical information clear, accurate, and actionable. • Strong presentation, facilitation, and storytelling skills; comfortable presenting to small groups, large audiences, technical teams, and executive stakeholders. • Natural relationship builder who enjoys connecting with people and companies, earning trust, listening carefully, and creating shared solutions. • Demonstrated ability to influence without authority, navigate difficult conversations, manage expectations, and collaborate across organizational boundaries. • Self-directed, accountable, highly organized, and effective in a virtual work environment; comfortable working independently while staying closely connected to a collaborative team. • Willingness to travel up to 25% of the time.

🏖️ Benefícios

• Generous Paid Time Off : 4+ weeks of vacation and 13+ paid holidays • Parental Leave : 12 weeks fully paid for all parents • Retirement : 401(k) with 0.5:1 company match • Comprehensive Health Coverage : Medical, dental, and vision plans • Insurance : Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance • Volunteer Time Off: Give back through ClassLink Cares paid volunteer days • Lifelong Learning: Tuition reimbursement for continued education • Growth & Development: Coaching and internal programs to support career and personal growth • Supportive Culture: A workplace that values curiosity, compassion, and continuous learning • Connection & Community: Annual company retreats and team events with bright, fun coworkers