Global Operations Specialist II

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Clear Star

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

🏛️ Governo

Consulting • Government • Human Resources

A Clear Star é uma consultoria que se concentra em ajudar organizações governamentais a adotar novos modelos operacionais e aumentar sua eficácia organizacional. A empresa é especializada em lidar com desafios relacionados à cultura de liderança, formação de equipes de alto desempenho e transformação operacional geral. A Clear Star busca promover a autossuficiência dentro das organizações por meio de uma variedade de ferramentas, incluindo coaching, workshops e metodologias ágeis, garantindo que seus clientes possam navegar e prosperar em um ambiente em rápida mudança.

Descrição

• Manage escalated orders, high-risk verifications, and complex exception cases • Serve as a point of contact for sensitive client and internal communications • Balance SLA performance expectations with heightened focus on quality and compliance standards • Apply advanced knowledge of verification processes, FCRA requirements, and quality controls • Conduct targeted quality reviews and support remediation planning • Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership • Reinforce accountability and consistency across distributed and international operational teams • Provide guidance and informal coaching to frontline Operations Specialists • Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps • Maintain and enhance standard operating procedures to improve clarity and operational consistency • Analyze operational data to recommend workflow enhancements and error reduction strategies • Additional duties as assigned

🎯 Requisitos

• 2–4+ years of experience in background screening or compliance-driven operations; Bachelor’s degree preferred or equivalent combination of education and experience • Strong analytical skills and sound professional judgment in complex or escalated cases • Working knowledge of FCRA, verification processes, quality controls, and regulated workflows • Experience handling escalations and sensitive client communications • Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately • PBSA Certification preferred • A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.

🏖️ Benefícios

• paid healthcare and life insurance premiums • low-cost dental and vision insurance • company-paid basic life insurance and a company-paid Short-Term Disability policy • employee assistance program • 401(k) matching up to 4% • time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities