General Manager, Phones

🕒 Outubro 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $262.900 - $394.300 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 20 dias.
• As vagas desta empresa costumam ser preenchidas em 44 dias.

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Clio - Cloud-Based Legal Technology

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

☁️ SaaS

⚖️ Jurídico

🔐 Segurança

SaaS • Legal • Security

Clio é uma empresa de tecnologia jurídica baseada em nuvem que fornece um software abrangente de gestão de práticas jurídicas para escritórios de advocacia. A plataforma oferece uma gama de soluções, incluindo captação de clientes, faturamento, gestão de documentos e agendamento, para otimizar as operações dos escritórios de advocacia. Clio é projetado para melhorar a eficiência das práticas jurídicas automatizando tarefas administrativas e fornecendo armazenamento de dados seguro e confiável com um forte foco na segurança dos dados. O software é aprimorado com recursos que acomodam diferentes áreas da prática jurídica e integra-se com mais de 250 outras ferramentas para otimizar o fluxo de trabalho para profissionais do direito. Clio atende advogados solo, bem como pequenos e grandes escritórios de advocacia em todo o mundo.

Descrição

• Own Clio Phones performance end to end, including operating metrics and full P&L ownership as the business matures • Build the operating plan and investment model with Finance • Serve as Clio's market authority on legal-vertical voice • Run the business review cadence, own OKRs, and report performance and recommendations to Clio's executive team • Partner with Sales, Customer Success, Marketing, Product, Engineering, Support, Legal, Tax and Finance • Own launch sequencing, positioning, demand partnership, retention and expansion • Lead, hire and retain domain phone experts • Own milestones, manage risk, and hit value-creation targets in the deal thesis • Own number inventory and porting at volume • Own carrier and vendor relationships, including SLAs, redundancy, routing quality, rate management, invoice reconciliation and commercial terms • Own reliability, including uptime targets, monitoring, status page, incident escalation and post-incident review • Own fraud controls, including toll-fraud detection, spend caps and account security • Own the recurring compliance calendar and telecom tax filing cadence with Legal and Tax • Lead a cross-functional pod through influence • Stand up a dedicated Phones Operations team covering porting, provisioning, carrier escalation and compliance operations • Recruit and develop people who treat AI fluency as part of the craft • Own the partner portfolio and represent Clio Phones with customers, partners, industry bodies and at Clio events

🎯 Requisitos

• 8+ years in UCaaS, VoIP, CPaaS or telecom, including 4+ years in a senior leadership role owning a voice business line or a voice operations organization • Deep, hands-on command of number porting, carrier management, 911, and US and Canadian telecom regulation (FCC, CRTC, state commissions) • Experience launching or scaling phones inside an SMB software company, or running voice operations at a provider serving SMB customers • Fluency in voice economics: carrier cost, cost to serve, contribution margin, churn • Enough depth in SIP, networking and session border controllers to challenge engineering and diagnose escalations • Executive-level negotiation, including multi-year commercial deals with carriers or channel partners • Demonstrated results moving GTM and engineering organizations you did not control • Decision-making under ambiguity • Ability to work scrappily and structurally, building scalable systems • Ability to explain complex telecom problems simply to customers, reps and executives • Credibility with a professional-services audience • Legal, legaltech or regulated-industry experience is a strong advantage • Preferred: launched phones inside a vertical SaaS platform • Preferred: built a porting or voice operations team from scratch • Preferred: integrated an acquired product and team into a larger platform • Preferred: Canadian telecom experience

🏖️ Benefícios

• Competitive, equitable salary • Top-tier health benefits, dental, and vision insurance • Hybrid work environment • Flexible time off policy, with an encouraged 20 days off per year • EAP benefits for you and household members, including counseling and online resources • 401k matching • Child Education Savings • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years • Accessibility accommodations during the recruitment process

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