Customer Success Manager

🕒 Agosto 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $175.000 - $200.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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CloudBees

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2010

🤝 B2B

💰 $95.000.000 Debt Financing em 2021-12

Software • B2B • DevOps

A CloudBees é uma fornecedora líder de soluções de DevOps, especializada em otimizar e gerenciar o ciclo de vida do desenvolvimento de software por meio de capacidades avançadas de Integração Contínua e Entrega Contínua (CI/CD). Ao utilizar o Jenkins, a CloudBees possibilita que desenvolvedores simplifiquem fluxos de trabalho, automatizem processos e aprimorem a entrega de software em ambientes híbridos e multicloud. A CloudBees capacita as organizações a otimizar a experiência do desenvolvedor com recursos como gestão de segurança e compliance, feature management e testes inteligentes, garantindo a integração perfeita de ferramentas dentro do ecossistema de DevOps.

Descrição

• Drive customer business outcomes by defining technical success, building adoption roadmaps, and tracking ROI • Lead Executive Business Reviews and operational syncs • Cultivate relationships with executive sponsors, economic buyers, champions, and operational practitioners • Maintain account success plans and monitor customer health metrics • Mobilize Support, Professional Services, Field CTOs, and other internal resources to resolve risks and technical challenges • Understand customer workflows to identify unmet needs, expansion pathways, and professional services opportunities • Collaborate with Account Executives on account strategy, growth potential, technical risks, and qualified expansion opportunities • Orchestrate complex implementations, technical troubleshooting, and architectural guidance through appropriate internal teams • Maintain working expertise in DevOps, CI/CD, cloud technologies, and modern development practices including AI/agentic coding • Monitor escalation trends and high-priority support tickets • Provide customer feedback to Product Management and Engineering • Drive retention, account growth, adoption, customer health, and measurable value realization • Execute account success plans and EBRs while handing commercial negotiations, renewals, pricing, and contracts to Account Executives

🎯 Requisitos

• 5+ years in Customer Success, Client Account Management, or Strategic Account Management in enterprise SaaS or IT consulting • Proven track record managing enterprise accounts, conducting EBRs, and driving adoption programs • High technical aptitude and ability to converse fluently with Engineering Leaders, DevOps Managers, and Enterprise Architects • Ability to discuss software delivery challenges without being a hands-on developer • Strong project management, strategic thinking, and executive presentation skills • Experience driving bottom-up developer adoption strategies and organizational change management • Ability to convert enterprise champions into reference accounts, public case studies, and CAB participants • Understanding of modern SDLC, DevOps culture, CI/CD, and enterprise cloud deployments • Experience working alongside Professional Services and Technical Support teams • Remote work eligibility in the West Coast, USA

🏖️ Benefícios

• Health coverage from day one • Medical, dental and vision options • HSA contributions for HDHP participants • Competitive 401(k) company match, with pre-tax and Roth options • Unlimited BEE-Flexible PTO • 11 paid U.S. holidays • 2 dedicated Bee-Giving Days for volunteering • Company-funded Life and AD&D insurance • Company-funded Short Term Disability and Long Term Disability protection • Fully covered Employee Assistance Program • Company-sponsored Headspace account • Care Concierge service • Monthly work-from-home setup stipend • Opportunity to work hybrid in an office with peers • Variable MBO Compensation plan • Stock options • Global, collaborative team • Investment in employee growth

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