Client Success Manager III – Energy Efficiency

🕒 Agosto 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $105.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 25%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Power TakeOff

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2007

⚡ Energia

🤝 B2B

💰 $65.000 Seed Round em 2014-10

Energy • Software • B2B

A Power TakeOff é uma contratada de implementação de serviços públicos que se especializa em soluções de eficiência energética para pequenas e médias empresas (PMEs). A empresa aproveita os investimentos em Infraestrutura Avançada de Medição (AMI) para oferecer programas personalizados e orientados por dados de eficiência energética, como o programa de eficiência energética comissionamento virtual (VCx). Utilizando software como a Plataforma de Inteligência Utilitária, a Power TakeOff permite que as concessionárias envolvam os clientes com insights personalizados e medidas operacionais que resultam em economias significativas de energia. Sua abordagem inovadora capitaliza em análises remotas e engajamento virtual para melhorar o engajamento do cliente e fomentar reduções eficazes de energia nos Estados Unidos.

Descrição

• Serve as the primary point of contact for a portfolio of utility and energy efficiency program clients • Manage client satisfaction, retention, and account expansion • Develop deep understanding of client DSM portfolios, regulatory contexts, and strategic priorities • Manage client relationships through regular virtual meetings and periodic in-person engagements • Set client expectations regarding implementation best practices and program parameters • Manage clients, programs, and service offerings through implementation while maintaining positive CSAT results • Coordinate and lead utility client and prime implementer meetings • Represent Power TakeOff’s Programs team and articulate the company’s expertise and services • Manage internal and external contributors, action items, and timelines • Lead internal meetings with Program Delivery and Technical teams • Identify expansion opportunities and act as sales lead on RFPs, RFIs, and other opportunities • Build relationships with multiple stakeholders and internal teams • Prepare agendas, meeting notes, communications, and action items • Serve as primary contact throughout the launch process and ensure responsive service • Identify, present, and implement continuous-improvement solutions • Manage program risks and initiate mitigation strategies for timelines and contract deliverables • Balance short-term customer needs with long-term business goals

🎯 Requisitos

• Minimum of 4 years of client management experience • Demand side management (DSM) and energy efficiency industry experience, including utility client management • Strategic leadership skills and ability to set clear expectations, timelines, and priorities • Exceptional written and verbal communication skills • Strong organizational abilities, meticulous record-keeping, and proficient documentation maintenance • Strong sales experience and ability to identify and qualify new opportunities • Experience developing detailed project plans, timelines, and resource allocations • Assertive attitude and willingness to challenge roadblocks and seek innovative solutions • Ability to prioritize tasks effectively • Skilled in delegation and leveraging subject matter experts and cross-functional teams • Visionary thinking and commitment to continuous improvement • Strong internal drive for excellence and high performance standards • Prior experience in project management, product management, and data integration is advantageous • Proficiency in Atlassian and Salesforce products is a plus • Project management certifications such as PMP, Six Sigma, PMI-ACP, or CSM are a plus • Eligible for employment in the United States • Minimal travel expected

🏖️ Benefícios

• Medical insurance, including vision and dental • Health Savings Account contributions • Retirement plans with company matching • Student Loan Incentive Repayment Program (eligible 12 months after employment) • 15 paid vacation days, increasing to 20 after the first year • 7 flexible well-being days • At least 9 paid holidays • Company winter break between Dec. 25th and Jan. 1st • Summer “Friyays”: each 2nd and 4th Friday off from June through August • Performance-based bonus • Fully remote work • Company-paid accommodation and travel expenses for company travel

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