Senior Director of Account Management

🕒 Outubro 12

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $175.000 - $200.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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CodaMetrix

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $40.000.000 Series B - CodaMetrix em 2024-03

Healthcare • Consulting • Logistics

CodaMetrix é uma empresa de tecnologia em saúde movida por inteligência artificial que oferece uma plataforma de automação de codificação contextual para sistemas de saúde. Sua plataforma aplica automaticamente códigos clínicos e de faturamento em diversas linhas de serviço, reduz o trabalho manual de codificação, melhora a qualidade e conformidade na codificação, diminui custos e recusas, e se integra aos fluxos de trabalho existentes para proporcionar um retorno sobre investimento mensurável para provedores empresariais.

Descrição

• Lead, hire, manage, and coach Strategic Account Executives and Account Directors • Own team performance, development, and 1:1 rhythms • Establish decision autonomy, coverage depth, account ownership, and backup coverage • Define account-management standards and review strategic and active account plans • Quality-check QBRs, executive touchpoints, renewal plans, and expansion plans • Own the portfolio narrative for executive leadership • Run an executive escalation forum focused on decisions and resolution • Serve as the first escalation point for account owners and surface material risks with options • Ensure implementation-to-post-go-live optimization handoffs are planned • Track go-live and contracted-versus-live revenue ramps against forecasts • Partner with Implementation, Integration, Support, Product, ML, and Quality to resolve root causes • Define account-health signals and work with analytics partners to identify drift early • Partner with Sales on renewals, expansion plays, retention, expansion pipeline, and go-live conversion • Serve as executive sponsor on key accounts and co-present business reviews • Directly own a small number of accounts • Model strategic ownership, orchestration, judgment, relationship depth, and outcome-focused account management

🎯 Requisitos

• 12+ years in account management, customer success, revenue cycle management, health system operations, or healthcare consulting • At least 5 years leading teams • Senior Director candidates: experience managing senior account owners or managers and retention and expansion accountability for an enterprise-account portfolio • Working fluency in medical coding and revenue cycle management • Conversant in automation performance, denial trends, and coding accuracy • Credibility with coding and HIM leaders • Experience with large health systems, academic medical centers, or integrated delivery networks • Record of developing senior individual contributors toward ownership and initiative • Executive presence with C-suite and VP-level health system stakeholders and company leadership • Comfortable working directly in performance data and using AI-assisted tools • Experience leading through a matrixed organization without direct reporting lines into most partner functions • High-agency, roll-up-your-sleeves working style • Must be authorized to work in the United States • Background check required upon acceptance of a job offer • RHIA, RHIT, CCS, CPC, or RN credential, or equivalent hands-on experience, is a strong plus

🏖️ Benefícios

• Health insurance: employer covers 80% of medical and dental insurance; vision insurance • 401(k) plan, with eligible employee contributions beginning one month after the first day • Generous Paid Time Off policy, managed but not limited • Annual performance evaluations and individual growth planning • Annual company awards with peer nominations • Employer-paid life insurance • Employer-paid short-term and long-term disability insurance • Remote work arrangement