Strategic Customer Success Manager

🕒 Julho 16

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CoLab Software

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏭 Manufatura

💼 Consultoria

📦 Logística

Manufacturing • Consulting • Logistics

A CoLab Software é uma empresa focada em melhorar o processo de colaboração de design para equipes de engenharia. Eles fornecem ferramentas que facilitam revisões de CAD eficientes e automatizam o acompanhamento de problemas, ajudando as equipes a projetar melhores produtos mais rapidamente. A CoLab integra-se com os principais sistemas PLM e CAD e suporta uma variedade de casos de uso, incluindo colaboração com fornecedores, redução de custos, desenvolvimento de novos produtos e design para manufaturabilidade. Sua plataforma, com ferramentas como o ReviewAI, permite aos usuários gerar feedback, colaborar em tempo real e capturar dados de desempenho para impulsionar a melhoria contínua. A CoLab visa simplificar os processos de design, reduzir erros de decisão e melhorar a qualidade do produto.

Descrição

• Own gross revenue retention (GRR) across your book of business, with strong influence over NRR and account growth • Define and communicate a clear customer success strategy aligned to their goals and CoLab’s expansion motion • Lead executive engagement, stakeholder mapping, and success planning to drive measurable outcomes • Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact • Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI • Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value • Drive outcomes with a bias for urgency, balancing quality execution with time-to-value • Collaborate with Sales on growth strategy, account planning, and renewal execution • Identify risks early, define and execute action plans, escalate with urgency • Leverage usage data, customer feedback, and adoption insights to inform strategy and measure success • Support champions in building internal case studies and advocacy to accelerate adoption and expansion • Partner with champions to drive change management, optimize engineering workflows, and accelerate time-to-value • Partner with Sales in late-stage deals to shape rollout plans and success metrics • Drive internal CS maturity by contributing to playbooks, onboarding assets, and scalable frameworks • Act as a leader across the GTM org, modeling cross-functional alignment, ownership, and high performance

🎯 Requisitos

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management • Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts • Experience with customer journey orchestration and success planning in a high-ACV SaaS environment • Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations • Familiarity with navigating complex procurement, security, and compliance processes in enterprise accounts • Strong executive presence and communication skills • Comfortable operating in fast-paced, high-growth environments • Highly organized, data-driven, and accountable • Willingness to travel up to 25% of the time

🏖️ Benefícios

• In-person customer engagement • Company Team Week twice annually