Customer Success Manager

🕒 Julho 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Metropolis Technologies

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📦 Logística

💼 Consultoria

📣 Marketing

Logistics • Consulting • Marketing

A Metropolis Technologies é uma empresa que utiliza inteligência artificial e visão computacional para revolucionar a indústria de estacionamento. Ao oferecer um sistema de pagamento "sem checkout", a Metropolis proporciona uma experiência fluida para os motoristas, eliminando a necessidade de dinheiro, cartões de crédito ou máquinas de ticket. Sua tecnologia também auxilia proprietários de imóveis a otimizar seus ativos de estacionamento, aumentar a produtividade e aprimorar as experiências dos inquilinos. Com soluções de rápida implementação, atuam tanto como fornecedor de tecnologia quanto como operador de estacionamento, garantindo transições suaves e operações eficientes em grandes centros metropolitanos.

Descrição

• Serve as the key point of contact and customer success manager for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business • Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust • Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights • Oversee the day-to-day operations of vendor couriers, ensuring adherence to rigorous performance standards and service level agreements (SLAs) • Communicate effectively with employees and clients to ensure fulfillment of performance requirements • Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows • Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features • Navigate complex escalations from high-value clients while handling multiple priorities simultaneously

🎯 Requisitos

• 5+ years of professional Customer Success Manager experience, ideally in the hospitality or airline industry • Proven experience in relationship management and presentation creation for high-level audiences • Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management • Excellent oral and written communication skills • Ability to communicate effectively with employees and clients to ensure fulfillment of performance requirements • Ability to maintain positive relationships with client representatives • Experience handling multiple priorities simultaneously • Proficiency with operational tracking systems • Experience leveraging AI tools to transform static workflows into responsive, high-output processes

🏖️ Benefícios

• healthcare benefits • 401(k) plan • short-term and long-term disability coverage • basic life insurance • lucrative stock option plan • bonus plans