Client Success Manager – Client Management III

🕒 Julho 16

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $80.039 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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Net Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1993

🏥 Saúde

☁️ SaaS

🤖 Inteligência Artificial

Healthcare • SaaS • Artificial Intelligence

A Net Health é uma empresa de software para a área de saúde que fornece sistemas especializados de registro eletrônico de saúde (EHR/EMR) e análises avançadas para cuidados com feridas, terapia de reabilitação, cuidados baseados em valor e saúde ocupacional. Com mais de 30 anos de experiência, a Net Health oferece soluções de EHR baseadas em SaaS, análises preditivas e clínicas, ferramentas de engajamento de pacientes e integrações de sistemas projetadas para melhorar os resultados clínicos, otimizar fluxos de trabalho, garantir conformidade e otimizar o desempenho financeiro para provedores de saúde em vários contextos de atendimento.

Descrição

• Cultivate and maintain relationships with assigned customers, focusing on satisfaction, product utilization, and retention • Assist in articulating client ROI and adoption insights during customer lifecycle milestones • Collaborate to support product onboarding and workflow optimization • Monitor usage data and provide consultative recommendations for improvement • Facilitate regular customer check-ins, strategic reviews, and alignment touchpoints • Identify potential expansion opportunities and partner with Sales on qualification • Serve as a liaison between clients and internal teams to ensure timely issue resolution • Encourage client participation in webinars, feedback forums, and community engagement • Maintain current knowledge of assigned clients' business goals and align Net Health solutions accordingly • Participate in internal reviews to share client progress and strategic needs • Support compliance monitoring across licenses and service agreements

🎯 Requisitos

• Bachelor’s Degree or equivalent experience • 5+ years of client-facing experience in healthcare, SaaS, or related industries • Experience supporting C-Level and mid-market clients preferred • Familiarity with managing multiple concurrent accounts/projects • Strong communication and collaboration skills • Proactive and solutions-oriented mindset • Solid organizational, time management, and problem-solving skills • Exposure to project coordination or strategic customer engagement frameworks • Ability to travel up to 30%, as needed • Required Software Experience: Microsoft Office Suite, CRM systems such as Salesforce or NetSuite, Collaboration platforms (e.g., Teams, Zoom)

🏖️ Benefícios

• Unlimited PTO • Comprehensive Benefits Package • Employee Resource Groups • Casual Dress Code • Prioritized Employee Wellness • Diversity and Inclusion • A Voice • New Hire Support • Career Development • Educational Assistance • Employee Referral Bonus • Progressive Parental Leave