Customer Success Manager

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🕒 Julho 16

⚜️ Louisiana, South Carolina, +1 estados a mais – Remoto

⚜️ Louisiana – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Selerix Systems, Inc

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2002

🏥 Saúde

📦 Logística

📚 Educação

💰 Private equity em 2021-09

Healthcare • Logistics • Education

A Selerix Systems, Inc. é uma fornecedora de software em nuvem que oferece uma plataforma tudo-em-um para administração e gestão de benefícios, focada em simplificar o período de inscrição aberta, conformidade com ACA e COBRA, e comunicação de benefícios aos funcionários. A empresa disponibiliza integrações com sistemas HRIS e folha de pagamento, além de ferramentas de suporte à decisão e educação para funcionários, e serviços dedicados de implementação e suporte para empregadores, corretores, seguradoras e revendedores. As soluções SaaS da Selerix enfatizam troca de dados segura, relatórios de conformidade e ferramentas de engajamento para aumentar a participação em benefícios e reduzir a carga administrativa.

Descrição

• An ACA Customer Success Manager manages the various stages of the Selerix ACA process, ensuring compliance with IRS filing and employer reporting requirements. • This position is the primary liaison between the client and Selerix for ACA reporting. • They work in conjunction with Selerix management and leadership to deliver best in class ACA reporting services. • Conduct onboarding meetings for new ACA clients using the established workflow. • Responsible for the initial configuration of the company in software. • Conduct training sessions with clients following established timelines and processes. • Maintain all required records and timelines in Monday.com. • Configures user credentials and provides them to the client team. • Following established processes and procedures, creates and configures setups based on client information.

🎯 Requisitos

• Fluent in English with strong written and verbal communication skills • Professional demeanor with outstanding communication and interpersonal skills • Customer-focused mindset with a commitment to providing excellent service and support • Demonstrate strong ethics and maintain confidentiality • Expert Microsoft Office skills • Proven project management skills with exceptional organizational abilities, strong attention to detail, and a proactive approach to identifying and correcting errors early. • Self-starter and self-directed with excellent organizational and time management skills • Work in a team environment as well as independently • Demonstrates a sense of urgency with a proven ability to prioritize and manage multiple tasks and priorities effectively under pressure. • Ability to interpret, evaluate, and communicate detailed information while understanding and contribute to broader organizational goals. • Ability to manage and support a high-volume portfolio of clients. • Must be eligible for US employment.

🏖️ Benefícios

• Medical, dental, and vision insurance • 4 weeks paid time off (PTO) • 9 paid Holidays • 401k (with match) • Basic Life • Long Term Disability (LTD)