Senior Manager, CRM Operations

Vaga não está no LinkedIn

🕒 Julho 15

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $98.000 - $155.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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DaVita Kidney Care

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1994

🏥 Saúde

⚕️ Seguro de Saúde

💰 Post-IPO Debt em 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care é uma empresa líder em saúde que oferece diálise e tratamentos relacionados para pacientes com doença renal. Comprometida em melhorar a qualidade de vida de seus pacientes, a DaVita foca em oferecer cuidado renal integrado e em apoiar sua equipe diversa de profissionais de saúde, incluindo enfermeiros, nutricionistas, assistentes sociais e técnicos de atendimento ao paciente. A empresa valoriza uma cultura forte, o desenvolvimento de carreira e benefícios abrangentes para criar um ambiente de trabalho inclusivo e de apoio para seus colaboradores.

Descrição

• The Senior Manager, CRM Operations leads the CRM technical and operations team and owns the technical foundation and run-state of the Digital Marketing organization’s CRM platform. • Own the CRM platform product roadmap, including the sequencing of capabilities such as Data Cloud activation, IVR, and journey orchestration against business priorities. • Own the data delivery of campaigns end to end, ensuring the right audiences and data reach the right channels accurately and on time. • Navigate complex, distributed data sources across the organization and resolve gaps that put campaign delivery at risk. • Manage capacity and prioritization across concurrent campaigns. • Lead, direct, and coach a team of solution architects, a QA developer, and the email build team. • Set the standards and develop the key processes the team follows and drive consistent adherence and standardization across the team.

🎯 Requisitos

• 7+ years of hands-on Salesforce Marketing Cloud experience, including senior technical or solution architecture work. • Prior experience leading or managing a technical team of solution architects, developers, or QA. • Deep expertise across Email Studio, Journey Builder, Automation Studio, Audience Builder, and Content Builder. • Strong command of Salesforce data models, Data Cloud to Marketing Cloud integration, audience segmentation, and journey orchestration. • Proven ability to navigate scattered, inconsistent data sources and deliver reliable campaign data from them. • Experience owning a platform or product roadmap and sequencing capabilities against business priorities. • Proven ability to set standards and build repeatable processes that a team adopts and consistently follows. • Experience leading delivery in an agile environment. • Hands-on experience with SQL, AMPscript, and SSJS, and with Data Extensions and relational data design. • Strong stakeholder management skills, including translating technical detail for partners who understand it at a high level. • Comfortable operating in a fast-moving, ambiguous environment and bringing structure to it.

🏖️ Benefícios

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.