Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.000 - $90.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Lively, Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

💸 Finanças

⚕️ Seguro de Saúde

Healthcare • Finance • Healthcare Insurance

A Lively, Inc. é uma empresa que oferece uma gama de soluções flexíveis de benefícios para empregados, focadas principalmente em Contas de Poupança de Saúde (HSA), Contas de Gastos Flexíveis (FSA), Arranjos de Reembolso de Saúde (HRA) e outras contas de poupança e gastos patrocinadas por empregadores. A empresa tem como objetivo simplificar a administração de benefícios para empregadores enquanto maximiza a economia em saúde para os indivíduos, oferecendo preços transparentes e um suporte ao cliente robusto. A Lively também oferece produtos relacionados, como COBRA, Fatura Direta, Contas de Gastos para Estilo de Vida e Contas de Viagem Médica, todos projetados para aumentar a satisfação dos empregados e as estratégias de retenção dos empregadores. Sua tecnologia e serviço ao cliente posicionaram a Lively como um provedor líder na indústria de soluções de benefícios, com um compromisso com a inovação e facilidade de uso.

Descrição

• Serve as the primary point of contact for a portfolio of customers for all account needs. • Advocate for and assist customers in leveraging modern tools, including AI-powered solutions, to optimize their benefit administration processes and reporting needs. • Increase value and drive revenue from existing Lively employers by cross selling other Lively products to those who we already have existing relationships. • Onboard and implement new employer customers to Lively from sign up to funding of accounts. • Build and maintain relationships with customers’ third-party vendors, benefits consultants, and brokers. • Facilitate recurring meetings with customers and brokers as requested. • Educate customers on Lively configuration options for benefit enrollment, payroll, and reporting. • Provide client administrators with ongoing enrollment and contribution processing support. • Respond to all employer inquiries within 1-2 business days at all times. • Work cross-functionally to support resolution of customer needs and proactively identify trends across customers to inform Lively product and operations teams. • Create bug reports in Jira for reproducible product issues. • Facilitate bulk asset transfers from third-party HSA providers to Lively.

🎯 Requisitos

• 4+ years of experience in a customer success, implementation, account management, or similar role. • Experience delivering an exceptional level of customer support to B2B customers. • Support high customer volume during our busy Open Enrollment season, roughly October through the end of February each year. • Experience with upselling and cross selling products to existing customers, as well as hitting revenue-generating goals. • Strong project management, organizational, and interpersonal skills. • Excellent verbal and written communication skills. • Exceptional attention to detail. • Comfortable working with a high level of adaptability and flexibility in a fast-paced, sometimes unstructured environment. • Proficient in Microsoft Office and Salesforce. • Demonstrated experience using AI tools and automation platforms to improve customer experience, streamline workflows, and drive efficiency. • Tech-savvy and AI-curious experimental mindset with the ability to adopt and advocate for new technologies and systems while focusing on efficiencies.

🏖️ Benefícios

• competitive salaries • stock options • medical, dental, vision, life and disability coverage • HSA with employer contribution • FSA • paid parental leave • medical travel benefits • 401k plan • flexible vacation policy • lifestyle spending accounts • more!