Director, Technical Readiness

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $140.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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The College Board

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1900

📚 Educação

🤝 Sem Fins Lucrativos

Education • Non-profit

O College Board é uma organização sem fins lucrativos, orientada por sua missão de promover a excelência e a equidade na educação. A instituição conecta estudantes ao sucesso acadêmico e a oportunidades ao apoiá-los na construção de habilidades essenciais para o ensino superior e na remoção de barreiras de acesso. O College Board opera com foco em respeito, diversidade, inclusão e colaboração, contando com uma equipe diversa e dedicada de profissionais. Com sede em várias localidades nos Estados Unidos, a organização busca modernizar suas operações e aumentar sua presença digital, apoiando estudantes e famílias em todo o país.

Descrição

• Own translation of technical and platform changes into clear requirements and guidance for test administration coordinators, technology monitors, school technology staff, and internal technical support teams • Maintain current technical readiness requirements for Bluebook and coordinator tools • Partner with product and technology teams to identify operational and user impacts of upcoming changes • Document technical requirements and readiness procedures for new platform pilots • Develop technical content for readiness communications and resources • Support network engineer resources for large and commercial venue network risk analysis • Define network and device readiness standards for school-owned and College Board loaner devices • Design readiness checks, diagnostic guidance, and troubleshooting resources • Serve as escalation point for complex network and device readiness issues • Analyze technical incident trends, identify root causes, and recommend preventive changes • Coordinate with supply chain partners on loaner device requirements and readiness • Partner with test day delivery teams on technical guidance, release impacts, and testing-window escalations • Equip community engagement and outreach partners with technical knowledge • Track and manage readiness work and requests in Jira and Salesforce • Document durable processes and guidance for cross-team knowledge sharing

🎯 Requisitos

• 5–7 years of experience in technical readiness, IT operations, or technical program work translating technical requirements for non-technical audiences • Deep knowledge of network environments, including bandwidth, firewalls, content filtering, and allowlisting • Experience with managed device fleets across common operating systems • Experience managing technical change, including software releases or platform updates • Strong technical writing skills • Experience analyzing incident or support data to identify root causes and recommend preventive fixes • Experience partnering with product, engineering, and vendor teams on requirements and escalations • Proficiency with Jira and Salesforce • Bachelor's degree or equivalent combination of education and relevant experience • Ability to travel 4–6 times a year to College Board offices or on behalf of College Board business • Authorization to work in the United States • Clear and concise written and verbal communication skills • Curiosity and willingness to adopt emerging technologies and AI-driven solutions • Commitment to growth, learning, feedback, and continuous improvement • Collaborative and empathetic approach • Preferred: Experience in K-12, higher education, or enterprise IT environments • Technical certifications such as CompTIA Network+ are welcome but not required

🏖️ Benefícios

• Option to be fully remote or hybrid for candidates living near College Board offices (Tuesday and Wednesday in office) • Occasional travel for business purposes • Comprehensive compensation and benefits package • Location-adjusted salary • Transparent compensation and benefits discussions throughout the hiring process

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