Client Success Manager

🕒 Julho 27

🌵 Arizona, Colorado, +7 estados a mais – Remoto

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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Company Nurse powered by Lintelio

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1997

🏥 Saúde

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

A Company Nurse, impulsionada pela Lintelio, é um serviço de relato de lesões no local de trabalho e triagem por enfermeiros que combina triagem clínica liderada por humanos com uma plataforma de tecnologia de entrada e comunicação. A empresa se posiciona como uma solução unificada para coleta de incidentes, triagem, relatórios seguros e comunicação relacionada a sinistros — enfatizando a entrada configurável, multicanal, segurança avançada (auditada SOC 2 Tipo II) e fluxo rápido de informações para melhorar os resultados na gestão de compensações de trabalhadores e sinistros. Com sede em Scottsdale, AZ, direciona suas ofertas para empregadores e partes interessadas em saúde ocupacional e sinistros, destacando parcerias e automação orientada por tecnologia fornecida pela Lintelio.

Descrição

• Serve as a trusted advisor and main point of contact for identifying and resolving complex Client challenges. • Provide best-in-class Client service by proactively providing strategic insights. • Demonstrate a clear understanding of the Client’s core structure and business needs and effectively implement plans to meet/exceed those needs. • Demonstrate understanding of Client requirements as well as the ability to articulate such to internal partners for successful implementation. • Work with Client to target program goals and objectives, e.g. claims volume and cost reduction, ER usage, and reporting lag reduction. • Provide marketing communication guidance to the Client as a means to increase program results. • Participate in strategic discussions pertaining to the Company’s goals for profitability and retention of Clients. • Utilize Injury Summary Report and BI Analytics as consultative tools for guiding and recommending ways to improve results. • Provide detailed stewardship and program performance reviews with the Client at designated intervals. • Monitor key performance metrics in order to provide and implement improvement plans. • Demonstrate ability to build trust, collaboration, and support across the organization through open communication to drive results and achieve success. • Communicate effectively with the assigned Client Operations Specialist to mutually manage the Client program. • Proactively seek additional opportunities for business development and program expansion. • Present partner service opportunities were beneficial to the Client. • Support Sales team efforts and provide feedback to Sales as needed. • Support/participate in continuous process improvement activities as required. • Provide Client coverage for other CSMs as needed.

🎯 Requisitos

• Bachelor’s degree or minimum of five (5) years' experience in Sales, Business Development, or Client Management role or a minimum of three (3) years' experience working as a Client Operations Specialist • Strong communication skills, written and spoken, high emotional intelligence with strong critical thinking skills • Organized, detail-oriented, and flexible to work in a fast-paced environment with changing priorities • Fluent written and oral English skills • Experience working in a team environment • Experience working in healthcare, or insurance preferred

🏖️ Benefícios

• When applicable and appropriate, consideration will be given to reasonable accommodation.