Customer Service Associate

🕒 Agosto 7

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 23%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Compass Experience Labs

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🍽️ Alimentos e Bebidas

📦 Logística

Consulting • Food & Beverage • Logistics

O Compass Experience Labs é o seu parceiro ideal para serviços de experiência do cliente (CX) específicos para a marca, projetados para apoiar tanto empresas em crescimento quanto grandes corporações. Eles se especializam em se tornar uma extensão da sua equipe, focando em entregar resultados que promovam o crescimento e aumentem a lealdade do cliente. Com mais de sete anos de experiência, a Compass aproveita a tecnologia de ponta e uma abordagem multifacetada para melhorar a satisfação do cliente, otimizar operações e construir fidelidade à marca. A empresa enfatiza seu compromisso com o bem-estar e desempenho dos agentes, fornecendo suporte global em mais de 350 idiomas, 24 horas por dia, 7 dias por semana.

Descrição

• Respond to customers primarily by phone and also through email, chat, text, and social media channels • Create memorable service interactions and align communication with Compass and brand voice • Develop a strong understanding of assigned brand products, procedures, and resolutions • Collaborate with team members by offering encouragement, providing answers, and presenting customer insights and trends • Upsell or offer relevant products and services to existing customers • Handle emails and chats during the first few weeks after training • Transition to daily phone support after becoming proficient in email and chat handling • Handle a high volume of back-to-back calls with limited downtime • Maintain at least 85% schedule adherence during phone support • Participate in daily training with cameras on and active engagement

🎯 Requisitos

• High school diploma or equivalent • Call center experience must be within the last 2 years • 1+ year inbound phone experience required • Inbound Phone, Chat, SMS, Email, and Social Media channel experiences are a must • Strong written and verbal communication skills • Compassionate, detail oriented, friendly, open-minded, and eager to help people • Able to solve problems quickly and creatively • Able to learn and adapt to changing software; tech savvy • Able to adhere to a set schedule and be productive independently • Ability to upsell / offer relevant products and services to existing customers • Ability to utilize multiple systems and resources to find solutions; multitasking is key • Strict schedule adherence, including limited unscheduled breaks and timely return from scheduled breaks/lunches • Quiet workspace where the agent will not be interrupted or overheard • Ability to see, talk, and hear to communicate verbally and in writing • Ability to perform duties while sitting and/or standing for prolonged periods, including an 8-hour shift • Licensed Windows computer with serial number; customized, jailbroken, or homemade devices are not accepted • Strong wired internet connection and backup internet • Windows computer with working webcam • Minimum 25 Mbps download and upload speed • Working camera for training and 1:1 conversations • Willingness to install CrowdStrike on a personal computer/laptop • Working headset with microphone; speakers are not permitted on calls • Intel Core i5 11th generation (2021 and up) or equivalent processor • 16 GB memory or higher • Windows 11, 32-bit or 64-bit operating system • Ability to install required third-party screen capture software and dependencies • Ability to download DUO Mobile for multi-factor authentication • Open availability preferred, potentially including weekdays, weekends, nights, and holidays • 100% show rate for training; attendance every day with cameras on and active participation

🏖️ Benefícios

• A fully remote work environment • Competitive wages • Comprehensive training on our products and services • Career development opportunities, including internal promotions • A positive and growing work culture that values diversity and inclusivity