Experienced Siebel Support Engineer

🕒 Junho 29

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $96.250 - $125.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

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Conduent

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2017

🏥 Saúde

📦 Logística

💼 Consultoria

💰 Venture Round em 2009-01

Healthcare • Logistics • Consulting

Conduent é uma provedora de soluções impulsionadas por tecnologia que simplifica as operações de negócios tanto para o setor público quanto para empresas privadas. A empresa se especializa em aprimorar a experiência do cliente por meio de automação e analytics, otimizar operações financeiras e oferecer soluções completas de RH. Com foco em aumentar a eficiência operacional, a Conduent entrega uma variedade de serviços, incluindo soluções de atendimento ao cliente (contact center), soluções para o setor de saúde (healthcare) e soluções para órgãos de transporte, atendendo de ponta a ponta às necessidades de seus clientes.

Descrição

• Provide L2/L3 production support for Oracle Siebel CRM applications • Monitor system performance, troubleshoot issues, and ensure system availability • Perform root cause analysis and implement long-term fixes • Handle incidents, service requests, and changes in line with SLAs • Support batch jobs, workflows, and integration processes • Provide periodic 24x7 OnCall support • Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for applications • Support Siebel upgrade activities • Assist with repository merge, IRM, and upgrade validation tasks • Participate in upgrade planning, testing, and deployment • Identify and resolve upgrade-related issues and defects • Contribute to upgrading documentation and implementation procedures • Assist with Siebel configurations (Business Components, Applets, Workflows) • Troubleshoot issues across key areas • Support deployments across Dev, Test, UAT, and Production environments • Assist in code migrations using ADM/IRM processes • Work with release teams to ensure smooth deployments • Analyze logs and identify application issues • Support performance tuning efforts in coordination with DBAs and infrastructure teams • Monitor health system and recommend improvements

🎯 Requisitos

• 4–8 years of experience with Oracle Siebel CRM • Hands-on experience with Siebel upgrades and patching activities • Good understanding of Siebel architecture • Exposure to Siebel integrations (EAI, Web Services, REST) • Excellent working knowledge of MS Windows and Linux servers and network technologies • Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required • Knowledge of Tomcat and Apache preferred • Experience in SQL for relational databases (Oracle) • Prior experience in a Level 2 or Technical Helpdesk role preferred • Prior experience in a PCI environment or the Payment Industry preferred • Strong communication, customer service, organizational skills, and troubleshooting skills

🏖️ Benefícios

• health insurance coverage • voluntary dental and vision programs • life and disability insurance • a retirement savings plan • paid holidays • paid time off (PTO) or vacation and/or sick time