Biometrics Technical Support Engineer

🕒 Junho 28

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

First Advantage

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

👥 RH Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

A First Advantage é uma fornecedora líder de software e dados globais para o mercado de tecnologia de RH. Viabilizada por tecnologia proprietária e IA, oferece serviços de verificação de antecedentes de emprego, identidade digital e verificação, APIs e produtos de monitoramento de riscos ao longo do ciclo de vida dos funcionários. A empresa enfatiza a automação e a verificação contínua de identidade, atendendo cerca de 80. 000 organizações em mais de 200 países e territórios, e mantém grandes bancos de dados proprietários (mais de um bilhão de registros). Com sede em Atlanta e de capital aberto (NASDAQ: FA), a First Advantage foca em ajudar os clientes a contratar de forma mais inteligente e integrar mais rapidamente através de software, dados e serviços.

Descrição

• Respond to requests/queries in person, via phone or electronically. • Monitor Helpdesk mailbox and assign to respective support resources on shift. • Monitoring of tickets and assignment of tickets as per the task assigned on a daily basis. • Provide end user support for all hardware and software. • Research issues and questions using available knowledgebase. • Diagnose and resolve issues reported via call, ticket or email. • Conduct daily follow ups on pending tickets to facilitate closure with adherence to SLAs. • Set up and configure desktops, printers, scanners, and other peripherals on shift basis. • Handle escalations and ensure they are quickly resolved. • Escalate issues to appropriate teams when required. • Develop relationships with points of contact across the organization. • May support basic training efforts for junior engineers and help in development of team. • End user account maintenance; including account creation, ongoing maintenance and deletion. • May support Active Directory administration to include but not limited to account and group creation/management. • Ensure proper documentation of ticket and ticket logging for all issues reported to helpdesk. • Install and configure software. • Coordinate with vendors as needed. • Monitor uptime of servers. • Become familiar with Help Desk policies and procedures. • Develop daily reports to track team performance and update managers. • Become familiar with other internal departments, their systems and applications.

🎯 Requisitos

• Associate’s Degree or equivalent experience preferred (technical or analytical field a plus) • 2+ years specializing in remote desktop support, systems administration, or IT Operations in a Windows environment • Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.) • Microsoft Office 2013 and above • Outlook 2013 and above • Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) • Previous work experience in a corporate environment • Experience supporting Outlook in a Microsoft Exchange environment • Experience supporting a variety of WiFi-enabled devices • Experience supporting remote users • Basic knowledge of thin client systems, network printers, citrix, terminal servers

🏖️ Benefícios

• Professional development opportunities, such as our award-winning SOAR program • Generous Paid Time Off Program* • Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* • Competitive benefits (medical, dental, etc.)* • Global Employee Assistance Program (EAP) available to all team members • Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year