Technical Support Network Engineer

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🕒 Junho 25

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟢 Júnior

📞 Engenheiro de Suporte

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DKSH Portugal, Unipessoal, Lda.

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11 - 50 funcionários

Fundada em 2014

🍽️ Alimentos e Bebidas

📦 Logística

💼 Consultoria

Food & Beverage • Logistics • Consulting

DKSH Portugal, Unipessoal, Lda. é a operação portuguesa da DKSH, um provedor global de serviços de expansão de mercado que auxilia empresas multinacionais a distribuir, comercializar e vender produtos químicos especiais, ingredientes (alimentícios e bebidas, cuidados pessoais), produtos farmacêuticos e materiais de alta performance. A empresa oferece serviços B2B de ponta a ponta — incluindo distribuição, marketing, vendas, logística e suporte regulatório — para ajudar os parceiros a expandir sua presença em Portugal e conectar mercados locais a marcas globais.

Descrição

• Act as the primary point of contact for technical issues, performing initial triaging, data collection, and basic troubleshooting for the Opplane VLMA platform. • Log into Linux-based systems to review system messages and application logs to pinpoint where a connection or session is failing. • Effectively document technical findings and escalate highly complex routing or product bugs to Tier 3 senior engineers. • Communicate technical steps and solutions clearly to customer network administrators via ticketing systems, email, or live support calls.

🎯 Requisitos

• 1–3 years of experience in a technical support, network operations center (NOC), or junior network administration role. • Associate’s degree in Networking, Information Technology, or equivalent hands-on experience/certifications (e.g., Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+). • Networking Fundamentals & CLI Experience • CLI Proficiency - Proven hands-on experience using the Cisco IOS or Juniper Junos Command Line Interface to configure interfaces, check routing tables, and verify network status. • Routing & Switching - Solid understanding of core networking concepts including: IPv4/IPv6 addressing, Subnets, VLANs, Static routing, Basic dynamic routing protocols • Tunneling Concepts - Familiarity with how data tunneling works (such as GRE or basic VPNs) to safely carry traffic across networks. • Linux System Administration • OS Navigation - Comfort working inside a Linux/Unix environment using standard terminal commands to: Navigate directories, View system logs, Manage files • Network Diagnostics - Ability to use native Linux tools (e.g., ping, traceroute, ifconfig/ip, netstat) to troubleshoot server-side network connectivity. • Service Management - Basic understanding of checking system services and verifying application status via the command line. • Troubleshooting & Infrastructure Support • Packet Analysis - Basic familiarity with packet capturing tools like Wireshark or tcpdump to verify if traffic is successfully reaching its destination. • Infrastructure Awareness - General understanding of virtualized network environments (VMs) and how remote edge devices (such as routers or gateways) connect back to a central core network.

🏖️ Benefícios

• Global & Multicultural – Diverse perspectives, global collaboration (US, Portugal, India and Singapore offices) • Startup Energy – Fast-moving, impact-driven environment • Ownership Mindset – Engineers own what they build • Collaborative & Friendly – Open, curious, and supportive culture