Senior Manager, Practice Operations

🕒 Julho 29

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Celerity Consulting Group

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚖️ Jurídico

📦 Logística

⚡ Energia

Legal • Logistics • Energy

A Celerity Consulting Group é uma empresa de consultoria especializada em capacitar organizações públicas de serviços públicos ao converter dados complexos em inteligência clara e acionável. Eles visam mitigar riscos, otimizar ativos e maximizar resultados de projetos no setor de energia. A empresa oferece serviços de consultoria estratégica, gestão de projetos e análise de dados especializada, focando em consultoria para concessionárias de energia elétrica e gás, gestão de vegetação em serviços públicos e suporte em litígios. A ampla expertise da Celerity ajuda os clientes a se preparar, prevenir e proteger contra incidentes, garantindo segurança e desempenho. Sua abordagem única envolve refinar e converter dados brutos em insights valiosos para apoiar operações de utilidade pública e desafios de engenharia.

Descrição

• Practice Operations & Delivery Coordination: Own the weekly resource coordination sync and alignment across multiple projects — aligning deployment to project demand, managing capacity constraints, and ensuring no engagement is under-resourced. • Maintain a real-time view of utilization across all active engagements; proactively identify over-allocation, burnout risk, or skill mismatches and resolve before they affect delivery. • Build and maintain the practice's operational cadences: team meetings, delivery check-ins, onboarding sequences, and inter-pillar coordination mechanisms. • Escalate delivery risks that require leadership action; translate ground-level team intelligence into clear, actionable executive signals without filtering out critical information. • Ensure the project teams have the tools, templates, methodologies, and standards they need to deliver consistently across different engagement types and client environments. • Capability Building: Partner with the project teams to define and maintain the practice's methodology: discovery frameworks, requirements standards, stakeholder engagement approaches, and deliverable quality benchmarks. • Build a learning and development calendar for the team that reflects real engagement needs — not generic training — including cross-pillar exposure across all pillars. • Create and maintain a competency framework that provides clear, credible criteria for performance evaluation and career progression, recognizing that most team members are already highly experienced. • Drive/support the development of BIS delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support. • Identify patterns across engagements where capability gaps surface and systematically address them through targeted development rather than reactive support. • People Leadership & Team Development: Lead structured onboarding for incoming new hires, ensuring they integrate into the practice culture and reach delivery readiness within 60-90 days. • Serve as a direct people manager for the reporting team that includes senior business analysis professionals with process, data, business/technical requirements and systems/product implementation skillsets. • Hold a quarterly coaching roundtable with cross-pillar coaches to aggregate team development signals and translate them into management action. • Retain and support a team of experienced senior practitioners— understanding the difference between craft recognition and career progression for high-expertise individual contributors. • Practice Strategy & Governance: Contribute to capacity planning working with leadership to project capacity needs against pipeline and growth targets. • Partner with leadership on the design of the coaching model, cross-pillar development programs, and any structural adjustments as the practice scales. • Maintain the operating model documentation: org structure, role definitions, operating norms, and governance processes that align with the team structure on implementation projects. • Continuous Improvement & Quality Assurance: Promote continuous improvement through lessons learned, feedback loops, and project retrospectives. • Ensure project deliverables meet established quality standards, conduct quality audits and reviews, and implement quality improvement processes.

🎯 Requisitos

• Bachelor’s degree in Business Administration, Information Systems, Management, or a related field or equivalent experience. • Advanced degree (MBA or Master’s) is preferred. • Minimum of 10 years of experience in technology consulting, professional services, or a related discipline, with demonstrated experience leading or managing teams of senior practitioners. • Proven track record as a people manager — comfortable owning performance reviews, difficult conversations, retention risk, and career development for experienced individual contributors. • Experience working with Agile and Waterfall methodologies in SaaS companies or with system integrators. • Strong working knowledge of the four pillars as a discipline: what excellent discovery looks like and how requirements mature through an engagement. • Experience managing resource deployment and capacity planning in a project-based or consulting environment. • Demonstrated ability to build trust with experienced peers and direct reports who have strong professional identities and do not require or respond well to directive management styles. • Comfort operating in a high-growth, structurally evolving environment where processes are being built while delivery is ongoing. • Strong understanding of utility operations, asset management, and regulatory compliance. • Demonstrated experience in team building and leadership, with the ability to inspire and develop talent. • Excellent project management skills, including proficiency in project planning, execution, and risk management. • Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels. • Ability to travel domestically and(or) internationally if required. • Prior experience in practice operations, delivery management, or capability development role within a consulting firm or technology services organization. • Familiarity with the cross-functional dynamics between PMO, BA, solution architecture, and engineering in integrated delivery engagements. • Experience with coaching models, structured mentoring programs, or formal learning and development initiatives in a consulting context. • Exposure to Big 4 or top-tier consulting operating models — particularly how those firms separate craft leadership from people management at scale. • Experience hiring and onboarding senior practitioners in a compressed timeline. • Certifications: PMP/PMI-ACP, Prosci/Change Management, ITIL, SAFe/Agile or relevant certifications.

🏖️ Benefícios

• HEALTH & WELL-BEING • Medical Insurance • Dental Insurance • Vision Insurance • PEACE OF MIND • Disability Insurance (STD/LTD) • Flexible Spending Account • Health Savings Account • Basic Life/AD&D • 401(k) plan • WORK/LIFE BALANCE • Paid Time Off • Company Holidays • Leave of Absence • Remote work and Flexible Work Schedules (for qualified positions) • ADDITIONAL PERKS • Employee Referral Program • Professional Development • Charitable Contribution Match