Customer Success Manager

Vaga não está no LinkedIn

🕒 Outubro 14

🏄 California – Remoto

🏄 California – Remote

💵 $140.000 - $170.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 3%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Converge Insurance

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🛡️ Seguros

🔒 Cibersegurança

💳 Fintech

Insurance • Cybersecurity • Fintech

A Converge Insurance é uma provedora de soluções de seguro cibernético inovadora que utiliza tecnologia avançada e expertise incomparável em subscrição para melhorar a resiliência cibernética das empresas. Especializada em coberturas abrangentes para diversas ameaças cibernéticas, a Converge emprega ferramentas sofisticadas de IA e um ecossistema de dados proprietário para otimizar a avaliação de riscos e a personalização de apólices. A empresa se dedica a simplificar o processo de seguro e a oferecer suporte de alta qualidade para sinistros, garantindo uma proteção robusta contra o crescente cenário de riscos cibernéticos.

Descrição

• Own strategic carrier-partner relationships as a trusted advisor and strategic liaison • Serve as the primary point of contact between Converge and carrier stakeholders across underwriting, actuarial, claims, engineering, and distribution • Understand carrier-partner needs, challenges, and integration requirements • Ensure carrier-partner satisfaction, long-term engagement, and expansion opportunities • Coordinate onboarding of carrier-partner teams across underwriting, actuarial, distribution, and operational functions • Lead training on Converge platform capabilities and workflow processes • Create and maintain enablement materials, training documentation, and carrier-partner resources • Coordinate with underwriting, engineering, actuarial, distribution, support, and compliance teams • Coordinate platform releases, enhancements, and support escalations • Facilitate communication and integration activity with external broker and technology partners • Manage meeting schedules, workstream alignment, milestone tracking, and onboarding or expansion commitments • Support data, reporting, analytics, carrier performance, program metrics, and capacity planning needs • Assist with new product launches and international expansion readiness • Provide product and engineering feedback on platform improvements and market needs • Support long-term capacity relationship strategy and operational readiness

🎯 Requisitos

• 5+ years of experience in insurance, preferably cyber, specialty, or commercial P&C • Experience working with underwriting, distribution, broker relations, or carrier program operations • Demonstrated success in relationship-driven, customer-facing roles • Excellent communication, stakeholder management, problem-solving, and organizational skills • Ability to operate in a highly dynamic, fast-moving environment with competing priorities • Strong business judgment, professionalism, and executive-level presence • Global insurance experience with exposure to multiple markets or jurisdictions • Understanding of differences in regulation, distribution, and products across markets • Australian insurance market experience, preferably in commercial and specialty lines • Working knowledge of Australian broker distribution, licensing, and regulatory environment • Ability to translate local market and regulatory requirements into inputs for product, underwriting, and engineering teams • Bachelor's degree • U.S. West Coast (Pacific Time) working hours preferred • Occasional Australian business-hours availability required for client meetings • Ability to lift up to 15 pounds occasionally

🏖️ Benefícios

• Annual performance bonuses may be available • Equity participation may be available • Comprehensive medical, dental, and vision benefits • 401(k) plan with employer contribution • Flexible paid time off (PTO) • Reasonable accommodations for individuals with disabilities

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo