Support Administrator

🕒 Maio 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🖥️ Administração

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Coretek

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🔐 Segurança

🤖 Inteligência Artificial

Cloud • Security • Artificial Intelligence

A Coretek é um Provedor de Serviços Gerenciados (MSP) Expert em Microsoft Azure, reconhecido nacionalmente, e o principal Provedor de Soluções em Nuvem da Microsoft nos Estados Unidos. A empresa é especializada em fornecer soluções em nuvem, serviços de segurança e inovações orientadas por IA para uma ampla gama de setores, incluindo governo, saúde, manufatura e serviços financeiros. A Coretek oferece uma variedade de serviços, como migração para a nuvem, modernização de aplicativos, automação DevOps e gestão de ambientes de trabalho. Eles são conhecidos por suas soluções de segurança abrangentes, aproveitando plataformas como Palo Alto e Dynatrace, e suas parcerias com empresas como Imprivata e Citrix. A expertise da Coretek se estende aos serviços Azure OpenAI, tornando-os líderes na entrega de soluções inovadoras de IA e aprendizado de máquina. Seu compromisso com a excelência em tecnologia lhes garantiu um lugar na lista Inc. 5000 das empresas privadas de crescimento mais rápido e reconhecimento como finalista no prêmio Parceiro do Ano da Microsoft.

Descrição

• The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. The ideal candidate will be responsible for providing Level 2 technical support to end-users, managing Azure & Microsoft 365 support services, assisting with Entra ID administration and working closely with Coretek and Microsoft engineers on more complex application issues.

🎯 Requisitos

• **Responsibilities: ** • - Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI. • - Administer and troubleshoot Microsoft 365 user accounts, licenses and groups • - Manage and support Microsoft Exchange Online, including email flow and mailboxes • - Perform Active Directory administration and troubleshooting such as group policy management • - Respond to support tickets and resolve issues related to Microsoft and Azure environments in a timely fashion to minimize downtime • - Assist in backup, recovery, and security best practices using Microsoft tools • - Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues • - Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement • - Communicate, internally and externally, the status of the tickets directly with clients • - Create and maintain IT knowledgebase articles • - Assist with cross training of other NOC support team members as needed • **Requirements: ** • Bachelor’s degree in computer science or information technology, preferred or • experience working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems • 2+ years of Microsoft Administration experience • - Strong working knowledge of Microsoft 365 admin center, Exchange online, and Teams • - Required Certifications: • - Microsoft 365 Certified: Modern Desktop Administrator Associate • - Azure Fundamentals: AZ-900 • - Experience with Windows Server, Active Directory, Groups Policy and DNS/DHCP • - Familiarity with Microsoft Endpoint Manager / Intune is a plus • - Knowledge of MFA and Conditional Access support technologies • - Experience with PowerShell scripting is preferred • - Familiarity with remote support and event management tools and IT ticket systems – ServiceNow preferred • - Strong listening, verbal, written, and interpersonal communication skills • - Accuracy and attention to detail when monitoring and maintaining systems • - Ability to work in a fast-paced, 24/7 operational environment • - Adept at communicating with all levels of technical experience • - A strong sense of urgency and the ability to multi-task effectively • - English proficiency

🏖️ Benefícios

• Coretek offers a comprehensive suite of Health Benefits, flexible PTO, 401K and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.